- - You can access the sign-up page from here .
- - Choose your device; an IQOS 3 DUO or an IQOS 2.4 Plus (different colour options available).
- - Choose your HEETS bundle; Mixed HEETS or Menthol HEETS.
- - Enter your personal information (you can also enter a referral code here if you have one. This will entitle you to £10 off the final device price if you decide to keep IQOS at the end of your trial).
- - We will verify your age based on the information you provide. In order to do this, we will need your home address and date of birth.
- - Enter your payment details (you will be charged an up-front cost of £10, which is non-refundable).
- - Receive your device within 1-2 working days at your chosen shipping address. Orders placed before 6:30pm will be shipped for next day delivery.
- - Once your 14 days are up, you decide; buy and keep your device, extend your trial or return it at no charge.
Selected general trade stores across the UK
Selected Vape stores across the UK
When placing your order you can choose 2 packs of HEETS from our full selection to make up your bundle. To help you decide, you can look at our descriptions here.
If you would like to keep IQOS that’s great! You don’t need to do anything. We will automatically take the payment for the cost of the device chosen (£29 for IQOS 2.4 Plus and £69 for IQOS 3 DUO) from your account on the 25th day after your trial order was placed. Don’t worry, we will notify you by email two days prior to taking the payment and on the day we take the payment so there are no surprises.
Need more time? Not a problem. Simply let us know via call or live chat and we’ll happily extend your trial by seven days. Please be aware, trials cannot be extended if you do not inform us of your desire to extend your trial before the 25th day after your trial order was placed.
If IQOS is not right for you, that’s absolutely fine. Simply inform us of your decision to return IQOS so we can suspend the automatic final payment and provide you with your returns label. Use your returns label to post your trial kit [including all parts i.e IQOS Pocket Charger, IQOS Holder, AC Power Adaptor, USB Cable & Cleaning Tool] back to us excluding any HEETS. Please ensure we receive your device within 38 days from the date your order was placed. For more details around the return process, please see “Trial returns & Refunds” FAQ.
How to inform us