How to use your IQOS 3 MULTI
Press and hold the button on your IQOS 3 MULTI for 4 seconds. The bar light at the bottom will reveal the battery charge level.
Rotate the IQOS 3 MULTI lid and insert the HEETS stick. Push it gently down to the filter line. Do not twist the HEETS stick.
Hold the button until it vibrates. The light will begin to pulse as your device heats up. Your device will then vibrate twice, and the light will turn solid white. This means you are ready to go.
When the light begins to pulse and your device vibrates twice again, that means your IQOS 3 MULTI is nearly finished.
When the lights fade out, pull the cap and remove the used HEETS stick. You can continue using your IQOS 3 MULTI 10 consecutive times without having to charge it.
How to charge your IQOS 3 Multi
Tap the button to check your battery level.
The bar light at the bottom of your IQOS 3 MULTI will show how much charge is left in your device.
If your device has run out of charge, plug your IQOS 3 Multi into a power outlet using an original IQOS AC adaptor and cable. Check the bar light is pulsing, as this confirms that your IQOS is charging.
When the status bar is full, that means you have a full charge, which is good for up to 10 uses.
How to clean your IQOS 3 Multi
There’s no liquid involved in the cleaning process. Once your IQOS 3 MULTI is cool, after at least 30 seconds from the last use, you can slide the cap off.
Tap out any loose tobacco inside your IQOS 3 MULTI. Check that the cleaning tool is in good condition. Now insert it to the end of your IQOS 3 MULTI. Don’t twist yet! Once the cleaner is in the holder, twist the cleaner gently two or three times. When you finish, carefully remove the cleaner.
Every once in a while, you can also use the IQOS cleaning stick to clean inside your IQOS 3 MULTI. Remember to avoid the blade when you do so. And clean the cap too, top and bottom.
A clean IQOS means a great taste.
How to insert HEETS
Gently slide the HEETS tobacco stick into your IQOS 3 DUO holder. If HEETS feel too stiff, try pre-heating the holder for 5 seconds before inserting the HEETS tobacco stick inside the holder.
How to remove HEETS
Slide the cap up on your IQOS 3 Multi holder and pull the HEETS tobacco stick out. To protect your blade from braking take care to not twist the HEET when pulling out. Once done, slide the cap back down.
What do the lights mean?
Yellow, green or brown lights on your IQOS means there is tobacco residue on your device.
Use the IQOS cleaning tools to prevent or fix the problem.
There are two types of red lights:
The first one is flashing red light on your IQOS device. This indicates that you’ll need to reset your device. Just press and hold the button located on the pocket charger for 8 seconds. All lights will briefly turn on and blink white to indicate that your device has been reset.
The second one is red blinking light on your holder. This means either the heating blade is broken, or the holder has a malfunction.
Red solid light indicates that the holder needs to be placed inside the device to be charged.
If you’re facing any issues with your device, contact us.
IQOS 3 MULTI User Guide
Download the IQOS 3 MULTI user manual here.
Frequently asked questions
IQOS 14 Day Home Trial
Services and Repairs
Unsure? Contact us.
We have a dedicated UK-based Customer Care Team 7 days a week on 0800 432 0000
(Monday to Friday 8am to 10pm, Saturday and Sunday 10am to 6pm).