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IQOS 3 Multi Troubleshoot

Let’s try the following steps

IQOS 3 Multi operates in a temperature range between 0° and 50° C (32° - 122° F).

If the ambient temperature is low, try warming the device in your hand for at least 1 minute.

You only need to press once on the device’s button to activate the heating blade*.

Once the light indicator goes from blinking to steady, it’s ready to enjoy.

After that, make sure you don't press the Holder's button again, as this may turn your device off.

* The heating process will only start if the Lid on top remains open.

Reset your device.

Press and hold the button of your device for 8 seconds.

All lights will briefly turn ON and blink white to indicate your device has been reset.

Make sure your device is switched ON*.

Plug it into a power outlet** for at least 20 minutes (the Lid on top must be closed). We recommend a full recharge, which requires 75 minutes.

* Press the button once and see if the lights turn on. If not, press and hold the button again, for 4 seconds.

** Laptop USB ports may not have enough power to charge your device if it is completely discharged.

Still not working?

We are sorry we were not able to fix your issue. If your device is within warranty and your issue is covered by our policy, we will gladly provide you with a replacement device.

Contact one of our Customer Care experts or visit us in one of our IQOS stores to check your coverage and repair options.

CONTACT US

Contact us your way

We have a dedicated UK-based Customer Care Team 7 days a week on 0800 432 0000
(Monday to Friday 8am to 10pm, Saturday and Sunday 10am to 6pm).

THESE PRODUCTS ARE NOT RISK-FREE AND ARE ADDICTIVE. FOR ADULT USE ONLY.
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