How to reset IQOS
Put your device on charge.
Press and hold the button on your IQOS 3 Multi for approximately 10 seconds. After the lights fade, continue holding the button for 2 more seconds.
All the lights will briefly blink white.
What do the lights on my IQOS device mean?
White light is good news, it indicates that your device is working or charging as expected. Any red light indicates that there is a device error.
If your IQOS MULTI is showing a blinking red light, you’ll need to reset your device. To reset your device, press and hold the button located on the device for 8 seconds. All lights will briefly turn on and blink white to indicate your device has been reset.
Steady red light indicates that your IQOS device may be malfunctioning.
If you’re facing any issues with your device, contact us.
Always use the correct power source
Check you’re using the IQOS AC adaptor and cable otherwise your IQOS may take longer to charge and not work as well as it should.
Charging from a computer USB port? This can be up to 4 times less effective.
How to charge IQOS
When you take your new device out of its box, and before you charge your IQOS for the first time, press and hold the IQOS MULTI button for 4 seconds then release.
Before using your IQOS device for the first time, make sure you fully charge it first.
HEETS tobacco stuck in IQOS
You may have some tobacco stuck in the cap. (Always lift up the cap before removing the used HEETS.)
Remove the cap and gently tap it on a flat surface to remove any residue.
Residue still left? Slide the cap up, place the used HEETS back in the cap and rotate the tobacco stick 90°, then slide the cap back down.
Inconsistent HEETS tobacco flavour
If your puffs are too frequent or too intense, your device won’t have enough time to heat the tobacco and deliver a consistent tobacco vapour every time. Always inhale slowly.
Regularly cleaning your IQOS device after every pack of HEETS/once a day drastically reduces the build-up of residue and ensures continued optimal taste.
Can’t puff on HEETS properly
You may have incorrectly inserted the HEETS tobacco stick. It’s important not to twist or turn it.
Tobacco mixture from your previous HEETS may be blocking the IQOS Holder airflow, so give your device a good clean.
HEETS stick is too stiff
Try pre-heating the holder for 5 seconds before inserting the HEETS tobacco stick.
Frequently asked questions
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Unsure? Contact us.
We have a dedicated UK-based Customer Care Team 7 days a week on 0800 432 0000
(Monday to Friday 8am to 10pm, Saturday and Sunday 10am to 6pm).