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How to use your IQOS 3

Check if your IQOS 3 Pocket Charger is turned on by pressing the charger button for 1 second.
Lights are showing on your charger? You are ready to go. If not turn on the IQOS 3 Pocket Charger by holding down the charger button for 4 seconds or charge your device with the IQOS official cable and AC Power Adaptor.

Open the IQOS 3 Pocket Charger door, insert the holder into the charger, and close the door.

Wait for the small light at the top to flash. This means your IQOS 3 Holder is charging.

Take the holder out of the charger and gently insert the tobacco stick into the IQOS 3 Holder. (Remember not to twist the tobacco stick)

Press and hold the IQOS 3 Holder button. After one vibration, the holder light will pulse slowly. After two vibrations, the light will stay solid white. That means your IQOS is ready to use.

When the holder light fades out, your IQOS time has finished. But don’t worry! Just remove the used tobacco stick and recharge your IQOS 3 Holder.

How to charge your IQOS 3

Don’t miss out on your IQOS moments. Make sure your IQOS 3 Holder and Pocket Charger are always ready when you need them.

You should charge your IQOS 3 Holder after every use. To start, first remove the used tobacco stick.

Then put the holder in the charger, in any direction, and close the charger door. The bar lights at the top will indicate the IQOS 3 Holder charge level. When the small light flashes, that means the holder is charging.

Wait a few minutes and the small light should stop flashing. That means your IQOS 3 Holder is ready to go!

After enjoying 20 tobacco sticks, recharge the IQOS 3 Pocket Charger with the original IQOS official cable and AC Power Adaptor.

How to clean your IQOS 3

Even though the tobacco in HEETS doesn’t burn, the heat releases particles of tobacco and nicotine which accumulates in your device. By keeping your IQOS clean, you can keep enjoying the best possible flavour experience.

To start the cleaning process, leave your IQOS 3 Holder to cool.

Take the cap off your IQOS 3 Holder and tap the holder to free any loose tobacco stuck inside.

Now remove the lid from the cleaner. Insert it into the holder and rotate the cleaner.

From time to time, you should also use the IQOS cleaning stick to clean your IQOS 3 Holder (use it gently)

Lastly, don’t forget to clean inside the IQOS 3 cap. It’s a good way to make sure the stick taste you prefer is there for each and every experience.

Man Holding IQOS 3 White

How to insert HEETS

Gently slide the HEETS tobacco stick into your IQOS 3 DUO holder. If HEETS feel too stiff, try pre-heating the holder for 5 seconds before inserting the HEETS tobacco stick inside the holder.

IQOS 3 Gold with Charger

How to remove HEETS

Slide the cap up on your IQOS 3 holder and pull the HEETS tobacco stick out. To protect your blade from braking take care to not twist the HEET when pulling out. Once done, slide the cap back down.

Man Holding IQOS 3 White

What do the lights mean?

Yellow, green or brown lights on your IQOS means there is tobacco residue on your device.
Use the IQOS cleaning tools to prevent or fix the problem.

There are two types of red lights:
The first one is flashing red light on your IQOS device. This indicates that you’ll need to reset your device. Just press and hold the button located on the pocket charger for 8 seconds. All lights will briefly turn on and blink white to indicate that your device has been reset.

The second one is red blinking light on your holder. This means either the heating blade is broken, or the holder has a malfunction.
Red solid light indicates that the holder needs to be placed inside the device to be charged.

If you’re facing any issues with your device, contact us.

IQOS 3 User Guide

Download the IQOS 3 user manual here.


Frequently asked questions

Unsure? Contact us.

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Saturday and Sunday 10am to 6pm
Our Online support pages are available 24/7. You can find them here.

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