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New to IQOS?

Explore IQOS Care Expert, our one-to-one complimentary support service tailored to you.


My first steps with IQOS 3

Find out how to best use your IQOS 3 device.

Quick fix tips for your device

Is your IQOS not working as expected?
Check our step-by-step troubleshooting guide.

Our Support Services

At IQOS we care about you.
Explore our complementary services tailored around you.

Frequently asked questions

Contact us in these ways

We have a dedicated UK-based Customer Care Team 7 days a week on 0800 432 0000
(Monday to Friday 8am to 10pm, Saturday and Sunday 10am to 6pm).

This website contains tobacco product information and is restricted to smokers over the age of 18.
Are you over 18 and a smoker?
the laws of your country do not allow you to enter the site.