How to use your IQOS 2.4 PLUS
Turn on the charger by holding down the charger button for 4 seconds.
Open the charger latch, insert the holder into the charger and close the latch. Wait for the small top light to flash. This means your holder is charging.
Take the holder out of the charger and gently insert the HEETS stick into the holder. Remember not to twist the HEETS stick.
Press and hold the holder button. After one vibration, the holder light will pulse slowly. When the light stays solid white, your holder is ready to use.
When the holder light fades out, your IQOS time has finished. But don’t worry, just pull the cap, remove the used HEETS stick and recharge the holder following the steps outlined above.
How to charge your IQOS 2.4 PLUS
With IQOS 2.4+ you will need to charge your holder after every use.
To start the process, remove the used HEETS stick from the holder. Then put the holder in the device and close the charger latch. When the top light flashes, that means the holder is charging.
Wait a few minutes and the top light should stop flashing. That means your IQOS 2.4+ is ready to be used again.
After enjoying 20 HEETS sticks, recharge the charger.
How to Clean Your IQOS 2.4 PLUS
There’s no liquid involved in the cleaning process. Once your IQOS 2.4+ holder is cool, after at least 30 seconds from the last use, you can slide the cap off.
Tap out any loose tobacco inside your IQOS 2.4+ holder. Check that the cleaning tool is in good condition. Now insert it to the end of your IQOS 2.4+ holder. Don’t twist yet! Once the cleaner is in the holder, twist the cleaner gently 2 or 3 times. When you finish, carefully remove the cleaner.
Every once in a while, you can also use the IQOS cleaning stick to clean inside your IQOS 2.4+ holder. Remember to avoid the blade when you do so. And clean the cap too, top and bottom.
A clean IQOS means a great taste.
How to insert HEETS
Gently slide the HEETS tobacco stick into your IQOS 2.4+ holder. If HEETS feel too stiff, try pre-heating the holder for 5 seconds before inserting the HEETS tobacco stick inside the holder.
How to remove HEETS
Slide the cap up on your IQOS 2.4+ holder and pull the HEETS tobacco stick out. To protect your blade from braking take care to not twist the HEET when pulling out. Once done, slide the cap back down.
What do the lights mean?
Yellow, green or brown lights on your IQOS means there is tobacco residue on your device.
Use the IQOS cleaning tools to prevent or fix the problem.
There are two types of red lights:
The first one is flashing red light on your IQOS device. This indicates that you’ll need to reset your device. Just press and hold the button located on the pocket charger for 8 seconds. All lights will briefly turn on and blink white to indicate that your device has been reset.
The second one is red blinking light on your holder. This means either the heating blade is broken, or the holder has a malfunction.
Red solid light indicates that the holder needs to be placed inside the device to be charged.
If you’re facing any issues with your device, contact us.
IQOS 2.4 PLUS User Guide
Download the IQOS 2.4 PLUS user manual here.
Frequently asked questions
IQOS 14 Day Home Trial
Services and Repairs
Unsure? Contact us.
We have a dedicated UK-based Customer Care Team 7 days a week on 0800 432 0000
(Monday to Friday 8am to 10pm, Saturday and Sunday 10am to 6pm).