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IQOS 2.4 Plus

Man Holding IQOS 3 White

First steps with IQOS 2.4 PLUS

Using IQOS is easy. Learn how to use, clean, and charge your IQOS 2.4 PLUS, and find quick tips.

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IQOS Qoach Headset

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We are here to help solve problems you are having with your IQOS 2.4 PLUS.

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IQOS 3 Gold with Charger

IQOS Care Services

We have a lot to offer to you. Explore our full range of IQOS Care Services.

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Frequently asked questions

IQOS Try Before you Buy

Device Troubleshooting

IQOS Support

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Our dedicated UK based Customer Care team is here 7 days a week for you.
Monday to Friday 8am to 10pm
Saturday and Sunday 10am to 6pm
Our Online support pages are available 24/7. You can find them here.

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0800 432 0000.
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This website is intended only for users of nicotine or tobacco products who are over 18.

This website is restricted to adults in the United Kingdom who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk-free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page for further risk information.