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How to get started with IQOS MESH?

Using your IQOS MESH couldn’t be easier.
Just remove the protective seal and gently push the VEEV flavour capsule into place.
Press and hold the button for 1 second until the light is constant white, and your device is ready to use.
If IQOS MESH is unused for 3 minutes or more, the device will automatically switch off. You can also switch it off manually by holding the button for 3 seconds until the LED turns off.
Changing your flavour capsule is easy. You don’t even have to turn off the device before removing the VEEV flavour capsule, just hold the VEEV flavour cap, and without twisting, pull it away from the device. Then gently push your new VEEV flavour capsule into place. You don’t have to wait until the previous capsule is empty before changing it either, just swap your flavours whenever you feel like it.

Frequently asked questions

Unsure? Contact us.

Our dedicated UK based Customer Care team is here 7 days a week for you.
Monday to Friday 8am to 10pm
Saturday and Sunday 10am to 6pm
Our Online support pages are available 24/7. You can find them here.

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This website is intended only for users of nicotine or tobacco products who are over 18.

This website is restricted to adults in the United Kingdom who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk-free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page for further risk information.