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Our Support Services

At IQOS we care about you.
Explore our complementary services tailored around you.

Frequently asked questions

Get in touch

We have a dedicated UK-based Customer Care available 7 days a week (Monday to Friday 8am to 10pm, Saturday and Sunday 10am to 6pm).

Instant online chat and a commitment to respond by e-mail within 24 hours.

If your device stops working, we'll replace it within 24hrs, at no charge*

*Terms and Conditions apply

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0800 432 0000

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Our dedicated UK based Customer Care team is here 7 days a week for you.
Monday to Friday 8am to 10pm
Saturday and Sunday 10am to 6pm
Our Online support pages are available 24/7. You can find them here.

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