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Our Support Services

At IQOS we care about you.
Explore our complementary services tailored around you.

Frequently asked questions

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We have a dedicated UK-based Customer Care available 7 days a week (Monday to Friday 8am to 10pm, Saturday and Sunday 10am to 6pm).

Instant online chat and a commitment to respond by e-mail within 24 hours.

If your device stops working, we'll replace it within 24hrs, at no charge*

*Terms and Conditions apply

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0800 432 0000

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Our dedicated UK based Customer Care team is here 7 days a week for you.
Monday to Friday 8am to 10pm
Saturday and Sunday 10am to 6pm
Our Online support pages are available 24/7. You can find them here.

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This website is restricted to adults in the United Kingdom who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk-free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page for further risk information.