At IQOS we care about you.
Explore our complementary services tailored around you.
Frequently asked questions
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Services & Support
Get in touch
We have a dedicated UK-based Customer Care available 7 days a week (Monday to Friday 8am to 10pm, Saturday and Sunday 10am to 6pm).
Instant online chat and a commitment to respond by e-mail within 24 hours.
If your device stops working, we'll replace it within 24hrs, free of charge*
*Terms and Conditions apply