We’ve got you covered​

Tell us how we can help. Questions? Issues? We will find a solution or give you a replacement. ​

 That’s our promise.​

Hassle Free Replacements​

Sometimes accidents happen. That’s why we offer quick and easy 
​replacement if you break your device completely free of charge.​
Benefit by registering your device.

Register your device

International Assistance

International Assistance

Experiencing issues while abroad?​
No problem. Our dedicated team will get you sorted.​

 

IQOS Care Expert

IQOS Care Expert

Our dedicated Care Experts are there for you via Online Chat with tips, advice or just a bit of support.​

Man with the IQOS Duo in his hand and a cup of coffee on the table

Activate your warranty​

It’s quick and easy. Simply register your device and unlock our​ exclusive benefits tailored to enhance your IQOS experience.​

Register your device

Activate your warranty​