International Assistance
Experiencing issues while abroad?
No problem. Our dedicated team will get you sorted.
IQOS Care Expert
Our dedicated Care Experts are there for you via Online Chat with tips, advice or just a bit of support.
Tell us how we can help. Questions? Issues? We will find a solution or give you a replacement.
That’s our promise.
Sometimes accidents happen. That’s why we offer quick and easy
replacement if you break your device completely free of charge.
Benefit by registering your device.
Experiencing issues while abroad?
No problem. Our dedicated team will get you sorted.
Our dedicated Care Experts are there for you via Online Chat with tips, advice or just a bit of support.
These products are not risk-free and provide nicotine, which is addictive. Only for use by adults.
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Care & Support
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