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International Assistance

Help is Never Far Away

Travelling abroad? A dedicated helpline is available in over 40 countries in case you have any issues with your IQOS. Register your IQOS device to have peace of mind before travelling.

IQOS Support Abroad

If you experience an issue with your IQOS while travelling abroad, call our dedicated helpline for advice and support, we’ll sort it out for you. Don’t forget to save this number before travelling:
00 800 2559 2559

IQOS International Assistance is available in over 40 countries

IQOS International Assistance is available in over 40 countries across Europe, the Middle East, Asia, Latin America, and Africa.

How to sign up for IQOS International Assistance

If your IQOS is already registered, you can enjoy the IQOS International Assistance service today. If not, quickly register here.


Frequently asked questions

Unsure? Contact us.

Our dedicated UK based Customer Care team is here 7 days a week for you.
Monday to Friday 8am to 10pm
Saturday and Sunday 10am to 6pm
Our Online support pages are available 24/7. You can find them here.

This website contains tobacco product information and is restricted to smokers over the age of 18.
Are you over 18 and a smoker?
the laws of your country do not allow you to enter the site.