IQOS how-to’s

IQOS 3 Duo

IQOS 3 Multi

IQOS 3

IQOS 2.4 Plus

IQOS 3 Duo

IQOS 3 Multi

IQOS 3

IQOS 2.4 Plus

What's in the Box

Holder

Pocket
charger

Cleaning
sticks

Cleaning
tool

USB
cable

Charger

Pocket
charger

Cleaning
sticks

Cleaning
tool

USB
cable

Charger

What's in the Box

Pocket
charger

Cleaning
sticks

Holder

Pocket
charger

Cleaning
sticks

Cleaning
tool

USB
cable

Charger

How to use your IQOS 3 Duo

Step by step runthrough

Turn on the POCKET CHARGER by holding down the power button for 4 seconds. The status lights will turn on slowly.

Insert the HOLDER into the POCKET CHARGER and then close the door. The top light will flash when the HOLDER is charging.

Check the HOLDER battery by pressing the POCKET CHARGER button.

• 2 lights indicate the HOLDER is ready for 2 uses
• One light indicates it is ready for 1 use.

Check the HOLDER cap from the POCKET CHARGER when charged.

Insert a HEETS stick gently into the HOLDER. Insert tobacco end first, stopping at the silver line. DO NOT lift the holder cap and DO NOT twist the HEETS stick.

Press the HOLDER button until it vibrates.

• One vibration and a pulsing light indicate it is getting ready.
• Two vibrations and a steady light mean it is ready to use.

Place the HEETS filter into your mouth and inhale. One HEETS stick will last up to 14 puffs. The HOLDER will vibrate and lights pulse when 2 puffs or 30 seconds are remaining.

Once finished, slide up the HOLDER cap and remove the HEETS stick. DO NOT remove the HEETS stick with the HOLDER cap down. Please note, HEETS sticks cannot be reused and are single use only.

IQOS 3 DUO User Manual

IQOS 3 DUO User Manual

Download the IQOS 3 DUO user manual here.

How to use your IQOS 3 Multi

Use your IQOS 3 Multi

How to use your IQOS 3 Multi

1. TURN on your IQOS 3 MULTI by holding down the power button for 4 seconds. The status light at the bottom of the device displays the battery level.

2. Rotate the IQOS 3 MULTI lid and insert the HEETS stick tobacco end first. Push it gently down to the filter line. Do not twist the HEETS stick.

3. Hold the button until it vibrates. The light will begin to pulse as your device heats up. Two vibrations and a steady light indicate the device is ready.

4. Place the HEETS filter into your mouth and inhale. One HEETS stick will last up to 14 puffs. The IQOS multi will vibrate and lights pulse when 2 puffs or 30 seconds are remaining.

5. When the lights fade out , pull the cap and remove the used HEETS stick. You can use your IQOS 3 MULTI 10 more times without needing to charge it.

6. Please note, HEETS sticks cannot be reused and are single use only.

Reset/Restart IQOS 3 MULTI

How to Reset/Restart your IQOS 3 MULTI

A flashing red light on your IQOS 3 MULTI indicates that you’ll need to reset it.

1. Simply press and hold the button for 10 seconds then release.

2. The battery status light and button status light will fade in, blink twice, and then progressively fade in to confirm the device has been reset.

Charge your IQOS 3 MULTI

How to charge your IQOS 3 MULTI

1. Tap the button to check your battery level. The status light at the bottom of your IQOS 3 MULTI displays how much charge remains.

2. Plug your IQOS 3 MULTI into a power outlet using the IQOS AC adaptor and cable.The status light will pulse to indicate the device is charging.

3. How long to charge for? It takes approximately 75 minutes to fully charge the IQOS 3 MULTI. It is fully charged when the status bar is full.

4. When fully charged, the IQOS 3 MULTI holds up to 10 uses.

Clean your IQOS 3 Multi

How to clean your IQOS 3 Multi

1. Wait for at least 30 seconds after use for the IQOS 3 MULTI to cool before cleaning.

2. Slide the cap off and tap out any loose tobacco.
Carefully insert the CLEANER all the way to the end without twisting.

3. Gently twist the CLEANER 2 or 3 times when it is fully inserted into the IQOS 3 MULTI

4. Use the CLEANING STICKS periodically, making sure to avoid the blade when doing so. Don’t forget to clean the cap, top and bottom.

5. How often to clean? For optimal taste, we recommend cleaning the IQOS 3 MULTI once a day, or after you’ve used 20 HEETS sticks.

Remove HEETS

How to remove HEETS

1. Slide the cap open on your IQOS 3 Multi and gently pull the HEETS tobacco stick out.

2. To protect your blade, do not twist the HEETS stick when removing it. Once removed, slide the cap closed.

IQOS 3 Multi User Manual

IQOS 3 Multi User Manual

Download the IQOS 3 Multi user manual here.

Use your IQOS 3

How to use your IQOS 3

1. Turn on the POCKET CHARGER by holding down the power button for 4 seconds. The status lights will turn on slowly.

2. Insert the HOLDER into the POCKET CHARGER and then close the lid. The top light will flash when the HOLDER is charging.

3. Check the HOLDER battery status by pressing the POCKET CHARGER button. The light indicate the HOLDER is ready for use.

4. Remove the HOLDER from the POCKET CHARGER when it has enough charge.

5. Insert a HEETS stick gently into the HOLDER. Insert tobacco end first, stopping at the silver line. DO NOT lift the holder cap and DO NOT twist the HEETS stick.

6. Press the HOLDER button into your mouth and inhale. One HEETS stick will last up to 14 puffs. The HOLDER will vibrate and lights pulse when 2 puffs or 30 seconds are remaining.

7. Place the HEETS filter into the POCKET CHARGER and then close the lid. The top light will flash when the HOLDER is charging.

8. Once finished, slide up the HOLDER cap and remove the HEETS stick. DO NOT remove the HEETS stick with the HOLDER cap down. Please note, HEETS sticks cannot be reused and are single use only.

Reset/Restart POCKET CHARGER

How to Reset/Restart your POCKET CHARGER

A flashing red light on your POCKET CHARGER indicates that you’ll need to reset it.

1. Simply press and hold the button located on your POCKET CHARGER for 10 seconds.

2. All lights will briefly turn on and off then blink white, indicating that the device has been reset.

Charge your IQOS 3

How to charge your IQOS 3

Charging the POCKET CHARGER.

1. Tap the power button to check the battery level of the POCKET CHARGER. A flashing status bar indicates the battery is low.

2. Plug the POCKET CHARGER into a power outlet using the IQOS AC adaptor and cable. The status bar will again flash to indicate the battery is now charging.

3. How long to charge for? It takes approximately 120 minutes to fully charge the IQOS 3 POCKET CHARGER. It is fully charged when the status bar is full.

4. When fully charged, the POCKET CHARGER holds up to 20 uses.

Charging the HOLDER

1. Check the HOLDER battery status by tapping the HOLDER button. The light indicate it is ready for use. No lights mean it’s time to recharge your holder.

2. Slide open the HOLDER to remove the HEETS stick before charging, and then slide the HOLDER shut.

3. Insert the HOLDER into the POC KET CHARGER and close the lid. The top light will flash when the HOLDER is charging. When the top light is steady, the HOLDER is ready to use.

Clean your IQOS 3

How to clean your IQOS 3

1. Wait for at least 30 seconds after use for the HOLDER to cool before cleaning.

2. Slide the HOLDER cap off and tap out any loose tobacco.
Carefully insert the CLEANER all the way to the end without twisting.

3. Gently twist the CLEANER 2 or 3 times when it is fully inserted into the HOLDER.

1. Use the CLEANING STICKS periodically, making sure to avoid the blade when doing so. Don’t forget to clean the cap, top and bottom.

1. How often to clean? For optimal taste, we recommend cleaning the HOLDER once a day, or after you’ve used 20 HEETS sticks.

IQOS 3 User Manual

IQOS 3 User Manual

Download the IQOS 3 user manual here.

How to use your IQOS 2.4 Plus

Use your IQOS 2.4 Plus

How to use your IQOS 2.4 Plus

1. Turn on the POCKET CHARGER by holding down the power button for 4 seconds. The status lights will turn on slowly.

2. Insert the HOLDER into the POCKET CHARGER and then close the lid. The top light will flash when the HOLDER is charging.

3. The HOLDER is ready to use when the top light stops flashing.Remove the HOLDER from the POCKET CHARGER.

4. Insert a HEETS stick gently into the HOLDER. Insert tobacco end first, stopping at the silver line. DO NOT lift the holder cap and DO NOT twist the HEETS stick.

5. Press the HOLDER button until it vibrates. One vibration and a pulsing light indicate it is getting ready. Two vibrations and a steady light mean it is ready to use.

6. Place the HEETS filter into your mouth and inhale. One HEETS stick will last up to 14 puffs. The HOLDER will vibrate and lights pulse when 2 puffs or 30 seconds are remaining.

7. Once finished, slide up the HOLDER cap and remove the HEETS stick. DO NOT remove the HEETS stick with the HOLDER cap down. Please note, HEETS sticks cannot be reused and are single use only.

Reset/Restart POCKET CHARGER

How to Reset/Restart your POCKET CHARGER

1. Simultaneously press the Bluetooth and POCKET CHARGER Power buttons for 10 seconds then release.

2. All lights will briefly flash white to indicate that your device has been reset.

Charge your IQOS 2.4 PLUS

How to charge your IQOS 2.4 PLUS

1. With the IQOS 2.4 PLUS, you will need to charge your HOLDER after every use.

2. Slide open the HOLDER to remove the HEETS stick before charging, and then slide the HOLDER shut.

3. Insert the HOLDER into the POCKET CHARGER and close the lid. The top light will flash when the HOLDER is charging

4. Wait a few minutes and when the top light stops flashing the HOLDER is ready to use.

Clean your IQOS 2.4 PLUS

How to clean your IQOS 2.4 PLUS

1. Wait for at least 30 seconds after use for the HOLDER to cool before cleaning.

2. Slide the HOLDER cap off and tap out any loose tobacco.

3. Carefully insert the CLEANER all the way to the end without twisting.

4. Gently twist the CLEANER 2 or 3 times when it is fully inserted into the HOLDER.

5. Use the CLEANING STICKS periodically, making sure to avoid the blade when doing so. Don’t forget to clean the cap, top and bottom.

6. How often to clean? For optimal taste, we recommend cleaning the HOLDER once a day, or after you’ve used 20 HEETS sticks.

What do the lights mean

What do the lights mean

Link to troubleshooting

IQOS 2.4 PLUS User Manual

Download the IQOS 2.4 PLUS user manual here.

Charging the POCKET CHARGER

Tap the power button to check the battery level of the POCKET CHARGER. A flashing status bar indicates the battery is low.

Plug the POCKET CHARGER into a power outlet using the IQOS AC adaptor and cable. The status bar will again flash to indicate the battery is now charging.

How long to charge for? It takes approximately 120 minutes to fully charge the IQOS 3 DUO POCKET CHARGER. It is fully charged when the status bar is full.

When fully charged, the POCKET CHARGER holds up to 20 uses.

Charging the HOLDER

Check the HOLDER battery status by tapping the HOLDER button.

• 2 lights indicate it is ready for 2 uses
• 1 light indicates it is ready for 1 use
• No lights mean it’s time to recharge your holder.

Slide open the HOLDER to remove the HEETS stick before charging, and then slide the HOLDER shut.

Insert the HOLDER into the POCKET CHARGER and close the lid. The top light will flash when the HOLDER is charging. When the top light is steady, the HOLDER is ready to use.

How to clean your IQOS 3 DUO

1. Wait for at least 30 seconds after use for the HOLDER to cool before cleaning.

2. Slide the HOLDER cap off and tap out any loose tobacco.

3. Carefully insert the CLEANER all the way to the end without twisting.

4. Gently twist the CLEANER 2 or 3 times when it is fully inserted into the HOLDER.

5. Use the CLEANING STICKS periodically, making sure to avoid the blade when doing so. Don’t forget to clean the cap, top and bottom.

6. How often to clean? For optimal taste, we recommend cleaning the HOLDER once a day, or after you’ve used 20 HEETS sticks.

How to Reset/Restart your POCKET CHARGER

A flashing red light on your POCKET CHARGER indicates that you’ll need to reset it.

1. Press and hold the button located on your POCKET CHARGER for 10 seconds.

2. All lights will briefly turn on and off then blink white, indicating that the device has been reset.

How to insert HEETS

Gently insert a HEETS stick into the HOLDER. Insert tobacco end first, stopping at the silver line. DO NOT lift the holder cap and DO NOT twist the HEETS stick.

If the HEETS stick feels too stiff, try pre-heating the HOLDER for 5 seconds before inserting it.

You CANNOT use cigarettes with an IQOS device, and you CANNOT smoke HEETS sticks without an IQOS device.