Continue with login

Quick guides

My first steps with IQOS

Discover how to use your IQOS device and what to expect in the IQOS kit.

Taking care of my IQOS device

Your resource for everything to do with keeping your device in perfect condition, including how to charge and clean your device.

Frequently asked questions

Get in touch

We have a dedicated UK-based Customer Care available 7 days a week (Monday to Friday 8am to 10pm, Saturday and Sunday 10am to 6pm).

Instant online chat and commitment to respond by e-mail within 24 hours.

If your device stops working, we'll replace it within 24hrs, free of charge*

* Terms and conditions apply

IQOS abroad

If you experience an issue with your IQOS when travelling within the EU* and Switzerland, you can now benefit from our support service which includes replacement of your defective device**.

Contact us on 00800 237 23888

Contact IQOS EU Customer Care using the free phone number when abroad. Before placing the call, please ensure that you have the address of your hotel or temporary residence to hand, so we can arrange delivery of a new device.

*IQOS support service is available in these countries: Bulgaria, Croatia, Czech Republic, Denmark, France, Germany, Greece, Greek Cyprus, Italy, Latvia, Lithuania, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Switzerland, UK

**This service is offered within the duration of your IQOS warranty, which is 12 months from the date of purchase. In order to use this service your device must be registered on your IQOS account. See terms and conditions.

Contact us your way

Online Chat

Get quick assistance with IQOS IQ

Call Centre

We are here to talk to you.

0800 432 0000

Email us

Send us your questions

This website contains tobacco product information and is restricted to smokers over the age of 18.
Are you over 18 and a smoker?
the laws of your country do not allow you to enter the site.