IQOS Care Services
Get the most out of your IQOS experience
IQOS Care is a set of complimentary services tailored around you.
How do I benefit?
Register to benefit from IQOS Care Services and activate your warranty.
What is Included?
IQOS Care Expert
Receive SMS support from a dedicated IQOS Care Expert. Care Expert is designed to help you familiarise yourself with IQOS. Whether it’s tips, advice, or just a bit of support, your Care Expert is there for you.
Hassle Free Replacement
If you’re experiencing a problem with your IQOS device or HEETS, don’t worry – we’re here to help. Just contact us or visit any IQOS store.
Accidental Damage Coverage
If you accidentally damage your IQOS, we’ll replace it for you. It’s as simple as that. Just contact us or visit any IQOS store.
Experiencing an issue with your IQOS while abroad? Call our dedicated helpline for advice and support and we’ll get everything sorted. Remember to keep this number handy: 00 800 2559 2559.
Our quality commitmentto you
We are here for you right from day one. If you have a problem with your IQOS or HEETS, let us know and we will fix it or provide a replacement.
That’s our promise!*
Frequently asked questions
IQOS 14 Day Home Trial
Services and Repairs
Unsure? Contact us.
We have a dedicated UK-based Customer Care Team 7 days a week on 0800 432 0000
(Monday to Friday 8am to 10pm, Saturday and Sunday 10am to 6pm).