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IQOS Care Services

Get the most out of your IQOS experience

IQOS Care is a set of complimentary services tailored around you.

How do I benefit?

Register to benefit from IQOS Care Services and activate your warranty.

Register Your Device

What is Included?




IQOS Care Expert

Receive SMS support from a dedicated IQOS Care Expert. Care Expert is designed to help you familiarise yourself with IQOS. Whether it’s tips, advice, or just a bit of support, your Care Expert is there for you.

Hassle Free Replacement

If you’re experiencing a problem with your IQOS device or HEETS, don’t worry – we’re here to help. Just contact us or visit any IQOS store.

Accidental Damage Coverage

If you accidentally damage your IQOS, we’ll replace it for you. It’s as simple as that. Just contact us or visit any IQOS store.

International Assistance

Experiencing an issue with your IQOS while abroad? Call our dedicated helpline for advice and support and we’ll get everything sorted. Remember to keep this number handy: 00 800 2559 2559.

Our quality commitment
to you

We are here for you right from day one. If you have a problem with your IQOS or HEETS, let us know and we will fix it or provide a replacement.
That’s our promise!*

Frequently asked questions

Unsure? Contact us.

We have a dedicated UK-based Customer Care Team 7 days a week on 0800 432 0000
(Monday to Friday 8am to 10pm, Saturday and Sunday 10am to 6pm).

This website contains tobacco product information and is restricted to smokers over the age of 18.
Are you over 18 and a smoker?
SORRY,
the laws of your country do not allow you to enter the site.