Shop online to get free next day delivery for orders over £30 (if ordered before 6:30pm). Check our response to Covid-19 here.

Continue with login

IQOS Care Services

Get the most out of your IQOS experience

IQOS Care is a set of complimentary services tailored around you.

How do I benefit?

Register to benefit from IQOS Care Services and activate your warranty.

Register Your Device

What is Included?

IQOS Care Expert

Receive SMS support from a dedicated IQOS Care Expert. Care Expert is designed to help you familiarise yourself with IQOS. Whether it’s tips, advice, or just a bit of support, your Care Expert is there for you.

Easy Replacement

If you’re experiencing a problem with your IQOS device or HEETS, don’t worry – we’re here to help. Just contact us or visit any IQOS store.

Accidental Damage Coverage

If you accidentally damage your IQOS, we’ll replace it for you. It’s as simple as that. Just contact us or visit any IQOS store.

International Assistance

Experiencing an issue with your IQOS while abroad? Call our dedicated helpline for advice and support and we’ll get everything sorted. Remember to keep this number handy: 00 800 2559 2559.

Our quality commitment
to you

We are here for you right from day one. If you have a problem with your IQOS or HEETS, let us know and we will fix it or provide a replacement.
That’s our promise!*

Frequently asked questions

Unsure? Contact us.

Our dedicated UK based Customer Care team is here 7 days a week for you.
Monday to Friday 8am to 10pm
Saturday and Sunday 10am to 6pm
Our Online support pages are available 24/7. You can find them here.

Product added to cart

Your cart is empty

Find the IQOS that suits you best.

Compare models

Please enter your date of birth to confirm you are an adult user of nicotine or tobacco products.


This website is intended only for users of nicotine or tobacco products who are over 18.

This website is restricted to adults in the United Kingdom who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk-free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page for further risk information.