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New to IQOS?

Get started with IQOS your way, with our complimentary personalised support service.

When you buy your first IQOS, you’ll have dedicated support built around you for your first week with IQOS via SMS or Whatsapp.

Get Useful
Tips & Videos.


You’ll receive a welcome message and get useful information to help you get started.

Any Problems?
No Problem.


If you face any issues, no problem! Just message your IQOS Care Expert to get quick, expert answers.

Stick To
Your Goals.


Your IQOS Care Expert is with you for your first week to motivate you to achieve your goals.

Your IQOS,
Your Way.


Everything is tailored to you. So you decide how much help you want.

What do our customers say?

Once you buy your first IQOS, you are automatically enrolled for our Care Expert service.

We’re always here to help so you can message your IQOS Care Expert anytime Monday to Friday between 10am and 6pm.

If you have any questions outside of these hours – don’t worry! Our lovely Customer Care team is available 7 days a week on 0800 432 0000.

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