Care you can count on
By registering you can benefit from
- Accidental Damage Coverage
- Rapid Replacement Service*
- International assistance
- Personalised Support
As soon as you register your device with us you automatically receive all these benefits and more.
If you haven’t done it yet: Register now
*(Next day in Mainland GB if done by 6pm)
No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
Look through our FAQ
Use our live chat
Chat to our personal coaches in real time. They’re available every day. Just give them a message and they’ll say hello within seconds.
Give us a ring
Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.
Contact us: 0800 432 0000
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Click here to e-mail us and we'll get back to you in 24 hours.