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Welcome to
IQOS Care

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IQOS how-to’s

We’re here to help you get the very best out of your IQOS device.

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Troubleshooting

Our step-by-step guide will help you get your device working again.

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Broken device?

Is your device broken? Get quick and easy replacement – free of charge.

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Frequently asked questions

IQOS Try Before you Buy

Device Troubleshooting

IQOS Support

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Our dedicated UK based Customer Care team is here 7 days a week for you.
Monday to Friday 8am to 10pm
Saturday and Sunday 10am to 6pm
Our Online support pages are available 24/7. You find them here.

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This website is restricted to adults in the United Kingdom who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk-free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page for further risk information.