Welcome to IQOS Care
Our quality commitmentto you
We are here for you right from day one. If you have a problem with your IQOS or HEETS, let us know and we will fix it or provide a replacement.
That’s our promise!*
Frequently asked questions
IQOS 14 Day Home Trial
Services and Repairs
Unsure? Contact us.
Our dedicated UK based Customer Care team is here 7 days a week for you.
Monday to Friday 8am to 10pm
Saturday and Sunday 10am to 6pm
Click here to chat with the Customer Care team.