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Welcome to IQOS Care

First steps with IQOS

First steps with IQOS

Learn how to use, clean, and charge your IQOS, and find quick tips.

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Find a solution

Find a solution

We are here to help. Get the support you need.

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IQOS care services

IQOS Care Services

Explore our set of complimentary services tailored around you.

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Our quality commitment
to you

We are here for you right from day one. If you have a problem with your IQOS or HEETS, let us know and we will fix it or provide a replacement.
That’s our promise!*

*T&Cs apply

Frequently asked questions

Heat-Not-Burn Technology

IQOS 14 Day Home Trial

Services and Repairs

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Unsure? Contact us.

Our dedicated UK based Customer Care team is here 7 days a week for you.
Monday to Friday 8am to 10pm
Saturday and Sunday 10am to 6pm

E-Mail

Live chat

Click here to chat with the Customer Care team.
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Facebook

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Phone

Phone

Call us:
0800 432 0000.
Email

E-Mail

Email us and we’ll get back to you in 24 hours.
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