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Welcome to IQOS Care

First steps with IQOS

First steps with IQOS

Learn how to use, clean, and charge your IQOS, and find quick tips.

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Find a solution

Find a solution

We are here to help. Get the support you need.

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IQOS care services

IQOS Care Services

Explore our set of complimentary services tailored around you.

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Our quality commitment
to you

We are here for you right from day one. If you have a problem with your IQOS or HEETS, let us know and we will fix it or provide a replacement.
That’s our promise!*

*T&Cs apply

Frequently asked questions

Heat-Not-Burn Technology

IQOS 14 Day Home Trial

Services and Repairs

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Unsure? Contact us.

We have a dedicated UK-based Customer Care Team 7 days a week on 0800 432 0000
(Monday to Friday 8am to 10pm, Saturday and Sunday 10am to 6pm).

E-Mail

Send us your questions and we will answer shortly.

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Phone

We are here for you: 0800 432 0000

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