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Welcome to IQOS Care

First steps with IQOS

First steps with IQOS

Learn how to use, clean, and charge your IQOS, and find quick tips.

Find a solution

Find a solution

We are here to help. Get the support you need.

IQOS care services

IQOS Care Services

Explore our set of complimentary services tailored around you.

Our quality commitment
to you

We are here for you right from day one. If you have a problem with your IQOS or HEETS, let us know and we will fix it or provide a replacement.
That’s our promise!*

Frequently asked questions

Unsure? Contact us.

Our dedicated UK based Customer Care team is here 7 days a week for you.
Monday to Friday 8am to 10pm
Saturday and Sunday 10am to 6pm

This website contains tobacco product information and is restricted to smokers over the age of 18.
Are you over 18 and a smoker?
the laws of your country do not allow you to enter the site.