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Welcome to IQOS Care
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Troubleshooting
Our step-by-step guide will help you get your device working again.
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Broken device?
Is your device broken? Get quick and easy replacement – free of charge.
LET'S GET THAT FIXEDFrequently asked questions
Unsure? Contact us.
Our dedicated UK based Customer Care team is here 7 days a week for you.
Monday to Friday 8am to 10pm
Saturday and Sunday 10am to 6pm
Live chat
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