The IQOS Starter Kit is only available for registered customers and includes:
1. IQOS KIT
In the 2.4 Plus edition, includes an IQOS Holder plus all the tools you need to clean and charge. Choose from White or Navy.
2. HEETS
4 packs of your choice of HEETS - choose from Amber, Turquoise, Yellow, Blue, Sienna, Sienna Caps or Green
Add the IQOS Starter Kit to your basket and select your choice of HEETS and IQOS device colour on the next page.
Discount valid only on the following Combination: IQOS Kit and HEETS.
If this is your first purchase, an IQOS Expert will be in touch by email or phone to help you get started.
Next Day Delivery
- Free next day delivery on orders worth £30.00 or more
- Place your order before 18:30 to get it the next day
- For orders under £30.00, a delivery charge of £3.95 applies
Exclusions include:
- Public Holidays
- Circumstances outside our control (such as weather conditions)
- Two day delivery areas
Two Day Delivery Areas
A two day delivery service is provided to the following areas, excluding weekends.
- Northern Ireland
- Isle of Man
- Outer Hebrides, Shetlands & Orkney
All orders placed on Friday, Saturday and Sunday will be delivered on Tuesday.
Note: We currently do not offer a delivery service to the Channel Islands.
Returns Information
- You may return unopened items sold and fulfilled by IQOS.co.uk within 14 days of delivery for a full refund.
- All returns are inspected upon receipt, and appropriate refunds will be processed within 10 working days.
- Please complete the return section of the delivery note and include it in your parcel to ensure your exchange or refund can be processed.
- See our terms and conditions for further information on our returns policies or contact IQOS Care.
How to Return
In Store
Take your item to an official UK IQOS store with your order confirmation or invoice and the card used to make the purchase.
By Post
Contact IQOS Care to arrange your return. Complete the return sections of your delivery note and include it in your parcel, attaching the pre-paid Royal Mail Returns postage label provided. Please obtain a receipt as proof of postage.
Collect+
Contact IQOS Care to arrange your return. Complete the returns section of the delivery note and include it in your parcel, attaching the pre-paid Collect+ Returns postage label provided. You can find your nearest drop point by visiting the Collect+ website.
