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you covered

Tell us how we can help. Questions? Issues?
We will find a solution or give you a replacement.

That’s our promise.

Hassle Free Replacements

Sometimes accidents happen. That’s why we offer quick and easy
replacement if you break your device completely free of charge.
Benefit by registering your device.

Activate your warranty

It’s quick and easy. Simply register your device and unlock our
exclusive benefits tailored to enhance your IQOS experience.



Activate your warranty

It’s quick and easy. Simply register your device and unlock our
exclusive benefits tailored to enhance your IQOS experience.

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This website is intended only for users of nicotine or tobacco products who are over 18.

This website is restricted to adults in the United Kingdom who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk-free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page for further risk information.