I would like to refer a friend - FAQs

You can refer IQOS to any friend* who is above 18 years old, smokes or uses other nicotine products, lives in the United Kingdom and is not a registered IQOS customer.

*Your friend has to be an adult smoker who would otherwise continue to smoke or use other nicotine products.

Please ask them to check their Spam folder, if the problem persists please use a different service to share the code. Please also contact Customer Care
After your use your £10 credit to purchase an item on IQOS, the code will expire. You will not be able to use your code again after it has been used. We will refund the outstanding value of the item (should it cost more than £10).
No, there is no end to the validity of the referral code. If your friend is unsure about if IQOS is right for them, they can Try IQOS for 14 days and just £10 upfront. Alternatively they can have a guided trial in the nearest official IQOS store.
Your £10 credit (redeemable on IQOS.com) can only be redeemed once, if you share it with a friend and they use the code, the code will no longer be valid for you to use.
Your £10 is not eligible to redeem on single packs of HEETS or singular items that are priced under £10. The code can be applied to one of the items in your basket above a value of £10.
If your friend* uses your referral code to make a first purchase online at iqos.com, in one of our IQOS stores, at selected IQOS reseller, or through an IQOS representative, they will receive £10 off any IQOS Kit.

*Your friend has to be an adult smoker who would otherwise continue to smoke or use other nicotine products.

If your friend* signs up to a 14 days trial or purchases any IQOS starter kit online at iqos.com, in one of our IQOS stores, at IQOS selected reseller, or through an IQOS representative, you will receive £10 to spend on IQOS.com.

*Your friend has to be an adult smoker who would otherwise continue to smoke or use other nicotine products.

Share your referral code with your friends* via whatever means you prefer. Your friend* can then redeem your code online at check-out on iqos.com, in one of our IQOS stores, at selected IQOS reseller or via an IQOS representative.

*Your friend has to be an adult smoker who would otherwise continue to smoke or use other nicotine products.

Your £10 IQOS credit redeemable on IQOS.com has a validity of 6 months, after which it will expire. The voucher code is only valid for a single use.
You can get your code online or by contacting our customer care team.
You can receive an email with your referral code only if you have registered at iqos.com. If you are a registered IQOS user, make sure you have entered the email address that you use to log-in to your account.
Smoke-free products are not risk-free. They contain nicotine, which is addictive. Smoke-free products are intended for adult use only. For more risk information, click here.

Please enter your date of birth to confirm you are an adult user of nicotine or tobacco products.

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This website is intended only for users of nicotine or tobacco products who are over 18.

This website is restricted to adults in the United Kingdom who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk-free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page for further risk information.