IQOS Refreshed - FAQs

IQOS Refreshed is a more affordable way to experience IQOS. Previously used IQOS devices are professionally inspected, tested, cleaned and refreshed to be sold as good as new, at a reduced price of £29. As well as being a great choice for you, Refreshed devices also help cut waste, making it better for the environment.
Each IQOS Refreshed device has been used during our 14-day trial programme or have been returned by customers within their money-back guarantee window of 30 days. All devices undergo a professional clean and refresh to the very highest standards, giving them a new lease of life.
IQOS Refreshed devices are inspected and fully tested by a specialized service provider. The devices undergo multi step sanitization procedure which includes cleaning the devices with professional cleaning tools, compressed air and ethanol-based disinfectant.They then undergo rigorous functionality quality tests and receive the latest firmware. The final stage of the process is where they are being visually inspected for defects, then charged, and packaged with new accessories, such as a charger, cleaning sticks and cleaning tool. Replacements are carried out if necessary.
Yes, you can use your referral code as you would with any other device.
As the device has been previously owned you might notice some aesthetic damage on the outer shell of the product, however this does not impact the working condition of the product.
As well as extensive testing and quality control procedures, Refreshed devices come with the same 12-month warranty as a brand new IQOS device would.
Yes, depending on stock levels, you should be able to select any of the 4 IQOS 3 DUO colours. However, at times, certain colours may only be available to buy brand new.
Yes. As with any IQOS device purchase, we offer a 30-day money-back guarantee on our IQOS Refreshed devices. Please see our T&Cs for our full returns policy. Our Customer Care Team is available to answer any questions.
Yes – The IQOS Refreshed devices are sold as a kit, which means the device comes with 2 packs of HEETS and standard cleaning and charging accessories.
Unfortunately, this is not possible currently.
The IQOS 3 DUO holder and pocket charger comply with the consumer electronic safety requirements (indicated by CE or UKCA symbols and other respective markings on the device and/or packaging). Both products are designed to be completely safe when used in accordance with the instructions in the User Guide.
In order to reduce waste, the IQOS Refreshed device is packaged in the original box, which has also undergone rigorous sanitization.
The warranty for Refreshed IQOS 3 DUO covers repair or replacement of the holder and/or charger of IQOS 3 DUO which are defective in terms of material or workmanship. The warranty cover is the same that you can expect from a brand new IQOS 3 DUO device, you can find more information here.
You will receive a fully operating device, which meets our stringent quality checks with the original accessories and documentation. You will receive a 12-month warranty (including all benefits), as you would with a brand-new device.
The Refreshed IQOS 3 DUO is a device that has been previously used by adult consumers before being returned to us. All used devices are thoroughly cleansed and disinfected. They undergo rigorous quality tests and receive the latest firmware.

Philip Morris Limited does not declare IQOS 3 DUO Refreshed devices as new. There may be minimal signs of use on the surface and/or packaging. Similar to new IQOS devices, the Refreshed IQOS 3 DUO device comes with all accessories (charging cable, adaptor, cleaning tool and cleaning sticks) and user documents (Quick Start Guide, Safety Warnings and Instructions leaflet and voluntary warranty card).
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