Contact us - FAQs

For the most up to date list of store locations please visit our store locator.

In line with Government advice regarding COVID-19, IQOS stores across the UK are now temporarily closed until further notice. Please be assured our Online store is currently operating as normal. As always, our dedicated Care Team is here to support you in these challenging times.

IQOS stores are generally open from 11am – 8pm Monday – Saturday, and 12pm – 5pm on Sunday. Restrictions may apply for public holidays and private events. To check the opening hours of the store you wish to visit please visit our store locator.
Please visit the Contact Us page to choose how to contact us.
Smoke-free products are not risk-free. They contain nicotine, which is addictive. Smoke-free products are intended for adult use only. For more risk information, click here.

Please enter your date of birth to confirm you are an adult user of nicotine or tobacco products.


This website is intended only for users of nicotine or tobacco products who are over 18.

This website is restricted to adults in the United Kingdom who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk-free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page for further risk information.