Online orders only: If you have placed your order before 8:00pm, your device will arrive the next day.
New Trial customer: You will receive a welcome email and one of our IQOS experts will contact you via SMS to help you get started with IQOS. Our IQOS experts will be there for you throughout the duration of your trial. If you have any questions or experience any issues whilst using IQOS, just let our IQOS experts know through one of the channels below and they'll sort it.
You can find your own referral code to share with others on your IQOS account under the ’Refer’ section at the top of the webpage when logged in to your account.