Trial delivery - FAQs

If you have placed your order before 8:00pm, you will receive your order the next day. For orders placed after 8:00pm, you will receive the delivery on the second day after your order was placed.
Please contact your IQOS expert or our Customer Care team as soon as possible so we can resolve the issue. Our Customer Care team is available seven days a week on phone, live chat and email.
Smoke-free products are not risk-free. They contain nicotine, which is addictive. Smoke-free products are intended for adult use only. For more risk information, click here.

Please enter your date of birth to confirm you are an adult user of nicotine or tobacco products.


This website is intended only for users of nicotine or tobacco products who are over 18.

This website is restricted to adults in the United Kingdom who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk-free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page for further risk information.