My IQOS logo

Care you can count on

Blond woman checking her phone with a IQOS device on the table and a handbag next to her

International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free.

Learn more

Got a question?
Find the answer in our FAQs.

FAQs

Get in touch

Our dedicated UK-based customer care team is here 7 days a week for you.
Monday to Friday 8am to 10pm
Saturday and Sunday 10am to 6pm


For the quickest response we recommend Live Chat or Phone.
Click here to email us and we'll get back to you in 24 hours.

Please enter your date of birth to confirm you are an adult user of nicotine or tobacco products.

Confirm

Sorry!
This website is intended only for users of nicotine or tobacco products who are over 18.

This website is restricted to adults in the United Kingdom who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk-free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page for further risk information.