Care you can count on.

We’re by your side as you take the next step on your journey with IQOS.

  • Try

    Try IQOS your way

  • Shop now. Pay later

    Buy now and pay later with Klarna

  • Get support

    Care you can count on

  • Refer a friend

    Experiences are better shared


Create an IQOS account, register your device, unlock your extended care and support.

Register now

Take the first step
Man unboxing a new IQOS 3 DUO


  • Try IQOS for £10

    Get a brand new device and 2 packs of HEETS tobacco sticks.
  • Discover IQOS in-store

    Our experts are on hand to walk you through the basics and get you started on your IQOS journey.
  • HEETS range

    Explore our range of HEETS tobacco sticks.
Woman looking at IQOS packaging

Shop now. Pay later

Enjoy convenience and flexibility with a range of payment options from Klarna.

Help when you need it
Man with phone in one hand, IQOS device in the other

Get support

Get all-round support from the moment you choose IQOS.

  • IQOS how-to's

    Learn how to use, clean and charge your IQOS.
  • Troubleshooting

    Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device.
  • Customer care

    Get support 7 days a week from our dedicated team.

See all support services

Two women looking at an IQOS device

Refer a friend

With our referral program when you recommend IQOS to an adult friend*, you can both be rewarded.

Got a question?
Find the answer in our FAQs.


Get in touch

Our dedicated UK-based customer care team is here 7 days a week for you.
Monday to Friday 8am to 10pm
Saturday and Sunday 10am to 6pm

For the quickest response we recommend Live Chat or Phone.
Click here to email us and we'll get back to you in 24 hours.

Please enter your date of birth to confirm you are an adult user of nicotine or tobacco products.


This website is intended only for users of nicotine or tobacco products who are over 18.

This website is restricted to adults in the United Kingdom who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk-free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page for further risk information.