The menthol cigarette ban is here. More info
FORGOT PASSWORD?


Continue with login
OR

Let's get started

From unboxing your device to your first IQOS experience this guide is the perfect tutorial to get you up and running

1. Unboxing

Getting familiar with the contents of your starter kit.

2. Charging

How to charge your IQOS Pocket Charger & Holder before your first IQOS experience.

3. Heating

How to insert Heets stick into your device and begin heating it ready to use.

4. Experience IQOS

How to use your IQOS holder once the HEETS stick is heated and ready.

5. Finishing up

What to do once your first IQOS experience has finished.

Get the best taste Experience

To ensure the best taste experience click below to learn how to clean your new IQOS device.

We're here for you

Our dedicated UK based Customer Care team is here for you 7 days a week.

E-Mail

Live chat

Click here to chat with us.

Our step-by-step guides will help you get your device working again.

START TROUBLE SHOOTING
This website contains tobacco product information and is restricted to smokers over the age of 18.
Are you over 18 and a smoker?
SORRY,
the laws of your country do not allow you to enter the site.