International assistance

Care where you are

With you wherever you go

Your phone. Your wallet. Your IQOS. There are some things you want to have by your side when you’re away from home. Whether you're on holiday or travelling, we're only a call away.

You’re never overlooked overseas

If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, we'll get a replacement to you*.

Available in over 40 countries

Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers more than 40 countries across five continents.

There for you as you travel

Your device might already be registered for our International Assistance, but if it’s not, register here to get peace of mind, even when you're away.

Register

Got a question?
Find the answer in our FAQs.

FAQs

Get in touch

Our dedicated UK-based customer care team is here 7 days a week for you.
Monday to Friday 8am to 10pm
Saturday and Sunday 10am to 6pm


For the quickest response we recommend Live Chat or Phone.
Click here to email us and we'll get back to you in 24 hours.

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This website is restricted to adults in the United Kingdom who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk-free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page for further risk information.