The menthol cigarette ban is here. More info

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A new ritual.
A new way to use tobacco

You made the choice to switch to IQOS and ran into an issue with your
HEETS – here is where we help to resolve this.

What happened?

You couldn’t find HEETS?

Is your IQOS experience not what you expected?

Check out some of our easy tips

Not enough vapour?

HEETS don’t last as long as usual?

HEETS are too stiff?

I have tobacco stuck in my IQOS

Replacement & returns

How do I return my order?

I am new to IQOS. Do you offer any personalised assistance?

How can I enrol in the personalised assistance program?

Unsure? Contact us.

Our dedicated UK based Customer Care team is here 7 days a week for you.
Monday to Friday 8am to 10pm
Saturday and Sunday 10am to 6pm
Our Online support pages are available 24/7. You can find them here.

This website contains tobacco product information and is restricted to smokers over the age of 18.
Are you over 18 and a smoker?
the laws of your country do not allow you to enter the site.