A new ritual.A new way to use tobacco
You made the choice to switch to IQOS and ran into an issue with your
You couldn’t find HEETS?
Is your IQOS experience not what you expected?
Check out some of our easy tips
Not enough vapour?
HEETS don’t last as long as usual?
HEETS are too stiff?
I have tobacco stuck in my IQOS
Replacement & returns
How do I return my order?
I am new to IQOS. Do you offer any personalised assistance?
How can I enrol in the personalised assistance program?
Unsure? Contact us.
Our dedicated UK based Customer Care team is here 7 days a week for you.
Monday to Friday 8am to 10pm
Saturday and Sunday 10am to 6pm
Our Online support pages are available 24/7. You can find them here.
Click here to chat with us.