Services and Support
I am new to IQOS. Do you offer any personalised assistance? Is it free of charge?
We know that some adult smokers find it challenging to convert to IQOS. That is why we encourage adult IQOS users to join our complimentary and effective IQOS Coach program. Your personal IQOS Coach will be by your side to answer your questions via phone, email, instant messaging or video calls ― whichever you prefer.
How does this program help? From deciding which type of HEETS tobacco sticks suit your taste preferences best, to explaining how to clean your device, to providing tips about IQOS whenever you need it, our highly trained Coaches will accompany and motivate you every step of the conversion journey.
How can I enrol in the personalised assistance program?
To join, you must be a legal-age smoker who would like to continue enjoying tobacco products and switch from cigarettes to IQOS. Please contact Customer Care or ask for enrollment in the nearest IQOS store.
I am not sure if IQOS is for me. Can I try IQOS before I buy it?
Yes, you can visit any of the official IQOS Stores in London to try it in person. Or visit our Try page online to arrange for a trial in another location.