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FAQ's

Refer a Friend

Who can I refer IQOS to?
You can refer IQOS to any friend* who is above 18 years old, smokes or uses other nicotine products, lives in the United Kingdom and is not a registered IQOS customer.

*Your friend has to be an adult smoker who would otherwise continue to smoke or use other nicotine products
Where can I find my referral code?
You can get your code online from the Refer a Friend page , visit an IQOS Stores or contact our customer care team.
I have entered my email address on the website to receive my Referral Code, but it doesn’t work?
You will receive an email with your referral code only if you have registered at iqos.com. If you are a registered IQOS user, make sure you have entered the email address that you use to log-in to your account.
How can I refer?
Share your referral code with your friends* via whatever means you prefer. Your friend* can then redeem your code online at check out on iqos.com, in one of our IQOS stores.

*Your friend has to be an adult smoker who would otherwise continue to smoke or use other nicotine products.

Unsure? Contact us.

Our dedicated UK based Customer Care team is here 7 days a week for you.
Monday to Friday 8am to 10pm
Saturday and Sunday 10am to 6pm

THESE PRODUCTS ARE NOT RISK-FREE AND ARE ADDICTIVE. FOR ADULT USE ONLY.
This website contains tobacco product information and is restricted to smokers over the age of 18.
Are you over 18 and a smoker?
SORRY,
the laws of your country do not allow you to enter the site.