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Our most popular FAQs



What is IQOS MESH?
IQOS MESH™ is a capsule based vaping product.

Unique IQOS MESH™ Heating Technology delivers a consistent vape every time because it is designed to prevent overheating or burnt liquid.

Because we know that convenience is as important as experience, we ensured that you can use your IQOS MESH™ device without having to press a button.
What is the difference between IQOS MESH and traditional e-cigarette devices?
Unlike most e-cigarette devices that use a wick and coil heating element, IQOS MESH™ contains a German-made MESH™ heater that is in constant contact with the e-liquid for a consistent vaping experience.

Every IQOS MESH™ battery includes 3 protection levels designed to prevent overheating, short circuiting and pressure build-up.
How does the device know when I run low on e-liquid?
The IQOS MESH device is equipped with a Low Liquid Detection system that automatically shuts off the heating element when the e-liquid in the capsule is too low for it to operate correctly. This eliminates potential e-liquid overheating, contributing to optimal vapour delivery.

A Red status LED light indicates that the capsule is nearly empty and must be replaced.
Does IQOS MESH comply with EU Safety requirements?
The IQOS MESH device complies with EU consumer electronic safety requirements indicated by the “CE" (European Conformity) symbols on the packaging.
Does IQOS MESH produce smoke?
No, IQOS MESH does not produce smoke because it does not contain tobacco. It vaporises a nicotine containing liquid to create an inhalable aerosol.
Will IQOS MESH help me quit smoking?
No. IQOS MESH is not a smoking cessation device.
What is the battery charging duration of the IQOS MESH?
The IQOS MESH battery is designed for full day use on a single charge (based on consumption of 2ml of liquid per day).
How can I check the charge level of the IQOS MESH battery?
A short press on the button, whilst the device is on, shows current battery level. It is also displayed for few seconds when you turn on the device.

When charge level is:
  • below 5% - the battery LED light is quickly flashing white
  • above 6% - the battery LED light is slowly flashing white
How will I know that my battery is fully charged?
When the device is fully charged, the battery light will switch OFF after being solid white for few seconds.

We recommend to charge the IQOS MESH™ using only the official IQOS AC power adaptor and USB cable.
How long does it take to charge the device the first time?
A full charge of battery connected to an approved IQOS AC Power adaptor takes approximately 90 minutes. Charging is indicated by a pulsing white battery light.
How can I perform a soft reset of my IQOS MESH device?
In the event that the status or battery light flashes red, you can reset your device by doing the following:
  1. Press and hold the
  2. button for 15 seconds
  3. Release the button
  4. Both the status and battery lights will flash to confirm a reset has taken place
  5. The device will switch off
What does a red light on my IQOS MESH mean?
If the Status light is red, then either your VEEV Flavour Cap isn’t inserted correctly, or it’s empty and needs to be replaced with a new one.

If the Battery light is red, then the battery is fully discharged. Please recharge using the supplied AC Power Adaptor and USB Cable.

If the Status or Battery light is flashing red, then there is either a device or a charging error. Please, try to reset your device.
What should I do if my IQOS MESH device does not function?
In the event of any issue, please try to reset your device:
  1. Press and hold the button for 15 seconds
  2. Release the button
  3. Both the status and battery lights will flash to confirm a reset has taken place
  4. The device will switch off

If the above reset procedure does not resolve the issue, please, stop using/charging the device and contact our Customer Care Team
In which countries IQOS MESH and VEEV flavour caps are available?
IQOS MESH™ and VEEV flavour caps are currently available only in the UK.
Where are IQOS MESH™ products manufactured?
IQOS MESH Heating Technology is designed and developed by Philip Morris International in Switzerland. The device is produced in Malaysia, the atomizer is produced in Germany and the VEEV flavour capsules are produced in the EU.

Additional information:
More than 4 years of scientific research and development in Switzerland.

Unsure? Contact us.

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Monday to Friday 8am to 10pm
Saturday and Sunday 10am to 6pm
Our Online support pages are available 24/7. You can find them here.

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