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Our most popular FAQs


VEEV Capsules

This is dependent upon how often you decide to use your IQOS MESH. On the basis of an average user, one VEEV flavour cap will last one day, as each capsule contains 2 ml of e-liquid.
No refilling. No mess. No cleaning. No flavour aftertaste from one capsule to another. Just swap in and out VEEV flavours whenever you want.
No you cannot. IQOS MESH™ is specifically designed to be used with VEEV flavour caps.
There are no parts that need to be replaced in the VEEV Flavour Caps. Once your cap is empty, simply replace it with a new one.

Each new VEEV flavour cap contains a new MESH™ heating element inside.
Yes they do. VEEV e-liquid contains nicotine, which is addictive. VEEV e-liquids contain nicotine which is extracted from tobacco leaves.

VEEV flavour caps are offered in up to 3 nicotine levels:
  • 18mg of nicotine per ml
  • 11mg of nicotine per ml
  • 6mg of nicotine per ml
Flavour abbreviation & nicotine strength indicated on the packaging box and at the bottom of the VEEV flavour cap.

Unsure? Contact us.

Our dedicated UK based Customer Care team is here 7 days a week for you.
Monday to Friday 8am to 10pm
Saturday and Sunday 10am to 6pm
Our Online support pages are available 24/7. You can find them here.

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Smoke-free products are not risk-free. They contain nicotine, which is addictive. Smoke-free products are intended for adult use only. For more risk information, click here.

Please enter your date of birth to confirm you are an adult user of nicotine or tobacco products.


This website is intended only for users of nicotine or tobacco products who are over 18.

This website is restricted to adults in the United Kingdom who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk-free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page for further risk information.