If you are looking for tips on how to get started, you can find some useful guidance and videos here. If you are still unsure, pop into one of our stores or contact us to discuss.

If your IQOS device is not working, you can perform a reset or go through our diagnostics by following these instructions. Still no luck? Please contact Customer Care.

Your IQOS Holder and Pocket Charger are safe as electronic devices when used in accordance with the instructions in the Quick Start Guide. For more details refer to the User Guide. They both comply with the EU consumer electronic safety requirements indicated by the “CE" (European Conformity) symbols on the packaging.

Keep your IQOS away from water, direct sunlight and/or heat. Do not leave your IQOS device for extended period of time in a hot place, such as inside a car, as the battery or electronics may be damaged or significantly deteriorated.