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Our most popular FAQs

FAQ's

IQOS 3 Multi

You can easily check the charge level by following these simple steps:

1. Press IQOS 3 Multi Button for 1 second (short press)
2. The Battery Status lights will turn on and indicate the level of charge:

4 LEDs = More than 75% charged
1 LED = Low charge. Need to charge.

It takes approximately 75 minutes to fully charge the IQOS 3 MULTI from an electrical outlet. Only charge the IQOS 3 MULTI device using the official IQOS AC Power Adaptor and USB cable.
The IQOS 3 MULTI device does not require a full charge to work, however, we recommend to fully charge the device before the first usage.

If the device is fully charged, you may use it up to 10 times without having to recharge between the HEETS Tobacco sticks.
You can easily reset your IQOS 3 Multi device by pressing and holding the Button for 10 seconds and then releasing.

The lights will fade in and out to confirm a reset.

IQOS 3 Multi vibrations are activated in the following situations:

- At the start of the heating (once you press the Button to start) - one vibration
- When the device is ready to be used - two vibrations
- When the experience is nearly complete (30 seconds prior the end of the tobacco session) - two vibrations
Any white light indicates that the device performs various operations, like charging, re-initialisation, ready to use, fully charged etc.
If the Button light blinks white twice, this indicates that the device operates outside its operating temperature. Please, wait until the device is within temperature limits (0 - 50°C).

If the Button light blinks red, this might indicate the device malfunction. Please, reset your device and try again.
IQOS 3 MULTI is designed to work in a wide range of temperatures, but HEETS tobacco stick tastes best when the device is used between 0℃ and 50℃.

Unsure? Contact us.

Our dedicated UK based Customer Care team is here 7 days a week for you.
Monday to Friday 8am to 10pm
Saturday and Sunday 10am to 6pm
Our Online support pages are available 24/7. You can find them here.

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