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Our most popular FAQs



How can I check the charge level of the IQOS 3 battery?
You can easily check the charge level by following these simple steps:

1. Press Pocket Charger Button for 1 second (short press)

2. The Battery Status lights will turn on and indicate the level of charge

4 LEDs = more than 75% charged
1 LED = low charge. Need to charge
How long does it take to fully charge the IQOS 3 device?
It takes approximately 120 minutes to fully charge the IQOS 3 Pocket Charger from an electrical outlet. Only charge the IQOS 3 device using the official IQOS AC Power Adaptor and USB cable.
Should I always fully charge my IQOS 3 Pocket Charger battery?
The IQOS 3 device does not require a full charge to work, however we recommend to fully charge the device before the first usage.

If the IQOS 3 Pocket Charger is fully charged, you may use the Holder up to 20 times.
Can I charge IQOS 2.4 / 2.4+ Holder with the IQOS 3 Pocket Charger and vice versa?
No, the new IQOS 3 Pocket Charger is not compatible with the IQOS 2.4 or IQOS 2.4+.

If you insert the IQOS 3 Holder into the IQOS 2.4/2.4+ Pocket Charger, the Pocket Charger lights will start blinking, however, the Holder won’t charge.

Please, ensure that you always charge the IQOS 3 Holder with the IQOS 3 Pocket Charger.
Can I use the AC power adaptor & USB cable from the previous device version to charge the IQOS 3 device?
You can use the IQOS AC Power Adaptor from the previous device versions. However, IQOS 3 USB cable hosts a USB-C port, which is different from the previous versions.
How can I reset my IQOS 3 device?
You can easily reset your IQOS 3 device by pressing and holding the Pocket Charger Button for 10 seconds and then releasing. Battery Status light will fade in, blink twice, and then progressively fade in to confirm a reset.

What do IQOS 3 device vibrations mean?
Holder vibrations are activated in the following situations:

- At the start of the heating (once you press the IQOS 3™ Holder Button to start heating) - one vibration
- When the device is ready to be used – two vibrations
- When the experience is nearly complete (30 seconds prior the end of the tobacco session) - two vibrations
What do the lights on my IQOS 3 Holder mean?
Any white light indicates that the device performs various operations, like charging, re-initialisation, ready to use, fully charged etc.

Any red light (steady or blinking) indicates that there is a device error.

Please, perform a reset of your device and try using it again.
What do the lights on my IQOS 3 Pocket Charger mean?
Any white light indicates that the device performs various operations, like charging, re-initialization, ready to use, fully charged, etc.

A red blinking light can occur on:
  • Only Bottom Charger Light indicator - Perform the reset of the device.
  • Holder status light: Holder malfunction - Please, perform a reset of the device.

    Lights during charging:
  • Blinking white – IQOS 3 device is charging.
  • Steady white, then pulsing 3 times, then all lights off – IQOS 3 device is fully charged.
  • What is the optimal IQOS 3 device functioning temperature?
    IQOS 3 is designed to work in a wide range of climates but performs best when used in temperatures ranging between 0°C and 50°C.
    What is a New ProtectPlus™ System?
    IQOS ProtectPlus™ redefines the concept of protection and reliability of IQOS 3.

    It introduces a number of improved features related to design and technology, such as:

    - Robust outer shell improves shock resistance of the device.
    - New sidedoor tested to guarantee reliable device performance
    - New technology provides longer battery life (up to 14,600 sessions)
    - Redesigned heating chamber* of your IQOS 3 Holder offers improved device reliability.

    * Heating chamber refers to the area of the IQOS Holder, where the blade is apparent.

    Unsure? Contact us.

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    Saturday and Sunday 10am to 6pm
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