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Our most popular FAQs


IQOS 2.4 Plus

How can I check the charge level of the IQOS 2.4 Plus battery?
You can easily check the charge level by following these simple steps:

1. Press for 1 second the ON/OFF button
2. The LEDs will turn on and indicate the level of charge:
- 1 LED = low charge level
- 4 LEDs = device is fully charged
How long does it take to fully charge the IQOS 2.4 Plus device?
It takes approximately 90 minutes to fully charge the IQOS 2.4 Plus Pocket Charger from an electrical outlet. Only charge the IQOS 2.4 Plus device using the official IQOS AC Power Adaptor and USB cable.
Should I always fully charge my IQOS 2.4 Plus Pocket Charger battery?
The IQOS device does not require a full charge to work. If the IQOS 2.4 Plus Pocket Charger is fully charged you may use the holder for up to 20 times.
How can I reset my IQOS 2.4 Plus device?
You can easily perform a reset of your IQOS 2.4 Plus device by simultaneously pressing and then releasing the Bluetooth and Power Buttons until all lights briefly blink.
What do IQOS 2.4 Plus device vibrations mean?
Holder vibrations are activated in the following situations:

- At the start of heating (once you press the Holder Button to start)
- When the experience is nearly complete (30 seconds prior the end)
What does the red light on my IQOS 2.4 Plus Holder mean?
The red light, blinking or steady, on your Holder may indicate that:

- Holder is not charged
- Device is outside its optimal operating temperature (10°C - 40°C)
- You pressed on the Holder button during usage
- Holder malfunction

To resolve the issue, you may try the following:

a. Check that the IQOS 2.4 Plus Pocket Charger is switched ON and has enough power
b. Place the Holder in the Pocket Charger and wait until it is fully charged (up to 4 minutes)
c. Ensure your Holder’s electric contact is clean
d. If none of the above works, perform a reset of your device
e. Still no luck? Please contact Customer Care or visit an IQOS Store.
What is the optimal IQOS 2.4 Plus device functioning temperature?
IQOS 2.4 Plus is designed to work in a wide range of temperatures, but HEETS tobacco stick tastes best when the device is used between 10℃ and 40℃.

Unsure? Contact us.

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