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FAQ's

HEETS Tobacco Sticks

How many puffs can I take with one HEETS tobacco stick?
HEETS tobacco sticks are designed to last for the same length of time and number of puffs as a cigarette. This is approximately 10-14 puffs and up to 6 minutes.
Why are HEETS tobacco sticks shorter than conventional cigarettes?
The HEETS tobacco sticks are designed specifically for IQOS and its length is optimal to be used by the IQOS Holder. The average experience duration is about the same as smoking a conventional cigarette. You must not put other types of tobacco in the IQOS Holder.
Why do the HEETS tobacco sticks taste different from my usual brand of cigarettes?
HEETS tobacco sticks taste different to cigarettes because the tobacco is heated rather than burned. By heating tobacco the true taste of tobacco is released. Tobacco sticks are made from a specially selected blend of tobacco in order to provide tobacco taste and satisfaction that replicates as much as possible what adult smokers expect.
Do HEETS tobacco sticks contain nicotine?
Yes, HEETS tobacco sticks contain nicotine, which is addictive.
Nicotine is naturally present in the tobacco used in HEETS. It is released in the vapor that is generated during the IQOS usage.
I cannot insert HEETS tobacco stick into the Holder
If you experience difficulty inserting a HEETS tobacco stick, check if there is tobacco stuck in the Holder from a previous HEETS tobacco stick. Remove the cap and gently tap it on a flat surface to remove any tobacco.
I have a problem with my HEETS
We are sorry that you have a problem with your HEETS. By regularly cleaning your holder and charging your device you may be able to solve the problem. If neither of these work, please contact us.

Unsure? Contact us.

Our dedicated UK based Customer Care team is here 7 days a week for you.
Monday to Friday 8am to 10pm
Saturday and Sunday 10am to 6pm

THESE PRODUCTS ARE NOT RISK-FREE AND ARE ADDICTIVE. FOR ADULT USE ONLY.
This website contains tobacco product information and is restricted to smokers over the age of 18.
Are you over 18 and a smoker?
SORRY,
the laws of your country do not allow you to enter the site.