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FAQ's

IQOS Devices

What should I do if my IQOS device is not functioning?

If your IQOS device is not working, simply perform a reset or go through diagnostics. Still no luck? Please contact Customer Care.

What are the optimal IQOS storage conditions?

Keep IQOS away from water, direct sunlight and/or heat. Do not leave IQOS device for extended period of time in a hot place, such as inside a car, as the battery or electronics may be damaged or significantly deteriorated.

Is IQOS safe as an electronic device?

IQOS Holder and Pocket Charger are safe as electronic devices when used in accordance with the instructions in the Quick Start Guide. For more details refer to the User Guide. They both comply with the EU consumer electronic safety requirements indicated by the “CE"" (European Conformity) symbols on the packaging.

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