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FAQ's

Cleaning

How do I use the IQOS Cleaning Tool?

You can easily clean your IQOS Holder in two simple steps:
IQOS Holder:

  • Insert - once your IQOS Holder has been switched off for 30 seconds, remove the cap. Slide open your IQOS Cleaning Tool and fully insert into your holder.
  • Twist & Tap - gently twist the IQOS Cleaning Tool in the Holder several times for a deep clean.
  • Clean - use the IQOS Cleaning Sticks to gently clean your IQOS as a finishing touch. Do not clean the blade with the sticks and be careful cleaning the base of the blade.
  • IQOS Cap: Clean your IQOS cap with the IQOS Cleaning Sticks.

    Additional Information:

  • Safety precaution: make sure your IQOS Holder has been switched OFF before cleaning.
  • Avoid contact of any IQOS cleaning accessories (IQOS Cleaning Tool, IQOS Cleaning Sticks) with the hot blade, or eyes and skin.
  • Dispose them as normal household waste.
  • Never use cleaning agents, solvents, chemicals, volatiles, compressed air or any liquids to clean the Holder, Cap or IQOS Cleaning Tool.
  • How do I clean IQOS 3/IQOS 3 Multi?

  • To ensure optimal taste, we recommend cleaning the heating blade and the surrounding area using the IQOS Cleaning Tool and IQOS Cleaning Stick once a day.
  • Once your IQOS Holder/IQOS 3 MULTI device has been turned OFF and cooled down for at least 30 seconds, slide the cap upward and remove completely.
  • Slide open your IQOS Cleaning Tool and fully inset into your IQOS Holder, rotate gently.
  • Clean your IQOS Cap with the IQOS Cleaning Sticks
  • Not to be cleaned under water
  • Additional Information:

  • Safety precaution: make sure your IQOS Holder has been switched OFF before cleaning.
  • Avoid contact of any IQOS cleaning accessories (IQOS Cleaning Tool, IQOS Cleaning Sticks) with the hot blade, or eyes and skin.
  • Dispose them as normal household waste.
  • Never use cleaning agents, solvents, chemicals, volatiles, compressed air or any liquids to clean the Holder, Cap or IQOS Cleaning Tool.
  • How often should I clean my IQOS device?

    To ensure optimal taste, we recommend cleaning the IQOS Holder’s heating blade, the surrounding area, and cap once a day using the IQOS Cleaning Tool and IQOS Cleaning Sticks.

    Only use IQOS original cleaning products and tools to clean your IQOS.

    Can IQOS Cleaning Sticks be used to clean the device?

    Yes, you can use the IQOS Cleaning Sticks for the finishing touch or for some remaining minor tobacco residue in IQOS Holder or Cap.

  • However, never use cleaning agents, solvents, chemical, volatiles, compressed air or any liquids to clean the Holder, Cap or the Cleaning Tool.
  • Why can’t I start the tobacco session?

    If you have issues starting your session, there might be several reasons, such as:

  • Lid was closed when button was pressed
  • Lid was opened while charging
  • The device is out of battery
  • Device malfunction
  • Please, check the following:

  • Ensure the cap is fully closed -> Remove the cap completely and gently place it back on, without forcing it down
  • Ensure the lid is fully opened prior to pressing the button to start the heating
  • Ensure the blade is cleaned and there is no tobacco residue that prevents the cap from being fully closed -> Clean both the design and the cap
  • Ensure the device is turned ON and that the Battery Status LEDs has at least one LED staying solid white (not pulsing)
  • Connect to an electrical outlet with the lid closed (no laptop USB points) for at least 30 seconds (no tobacco stick inserted)
  • Then verify if the device functions by opening the lid and pressing for 2 seconds
  • If still no lights show, turn on, keep the device charging for 30 minutes
  • If none of the above have resolved the issue, please contact Customer Support.

    THESE PRODUCTS ARE NOT RISK-FREE AND ARE ADDICTIVE. FOR ADULT USE ONLY.
    This website contains tobacco product information and is restricted to smokers over the age of 18.
    Are you over 18 and a smoker?
    SORRY,
    the laws of your country do not allow you to enter the site.