The menthol cigarette ban is here. More info
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FAQ's

Contact us

Where can I find your stores?
For the most up to date list of store locations please visit our store locator.

What are the store opening hours?
In line with Government advice regarding COVID-19, IQOS stores across the UK are now temporarily closed until further notice. Please be assured our Online store is currently operating as normal. As always, our dedicated Care Team is here to support you in these challenging times.

IQOS stores are generally open from 11am – 8pm Monday – Saturday, and 12pm – 5pm on Sunday. Restrictions may apply for public holidays and private events. To check the opening hours of the store you wish to visit please visit our store locator.
Where can I find your IQOS Care contact details?
Please visit the Contact Us page to choose how to contact us.

Unsure? Contact us.

Our dedicated UK based Customer Care team is here 7 days a week for you.
Monday to Friday 8am to 10pm
Saturday and Sunday 10am to 6pm
Our Online support pages are available 24/7. You can find them here.

THESE PRODUCTS ARE NOT RISK-FREE AND ARE ADDICTIVE. FOR ADULT USE ONLY.
This website contains tobacco product information and is restricted to smokers over the age of 18.
Are you over 18 and a smoker?
SORRY,
the laws of your country do not allow you to enter the site.