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FAQ's

Contact us

Where can I find your store?

For the most up to date list of store locations please visit our store locator.

We have our flagship store in central London.

What are the store opening hours?

Our store is generally open from 11am – 8pm Monday – Saturday, and 12pm – 5pm on Sunday. Restrictions may apply for public holidays and private events.

Where can I find your IQOS Care contact details?

Please visit the Contact Us section of our Support area.

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