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Our most popular FAQs

FAQ's

Cleaning

Wipe the outside of the Charger, the Holder and the associated accessories with a wipe containing 62-71% ethanol. Dispose of used wipe. Next, thoroughly clean the blade, the inside area of the holder surrounding the blade and the whole extractor with the dedicated IQOS cleaning sticks. Dispose of the used sticks in the bin with the wipes.

You can easily clean your IQOS Holder in two simple steps:
IQOS Holder:

  • Insert - once your IQOS Holder has been switched off for 30 seconds, remove the cap. Slide open your IQOS Cleaning Tool and fully insert into your holder.
  • Twist & Tap - gently twist the IQOS Cleaning Tool in the Holder several times for a deep clean.
  • Clean - use the IQOS Cleaning Sticks to gently clean your IQOS as a finishing touch. Do not clean the blade with the sticks and be careful cleaning the base of the blade.
  • IQOS Cap: Clean your IQOS cap with the IQOS Cleaning Sticks.

    Additional Information:

  • Safety precaution: make sure your IQOS Holder has been switched OFF before cleaning.
  • Avoid contact of any IQOS cleaning accessories (IQOS Cleaning Tool, IQOS Cleaning Sticks) with the hot blade, or eyes and skin.
  • Dispose of them as normal household waste.
  • Never use cleaning agents, solvents, chemicals, volatiles, compressed air or any liquids to clean the Holder, Cap or IQOS Cleaning Tool.
  • To ensure optimal taste, we recommend cleaning the heating blade and the surrounding area using the IQOS Cleaning Tool and IQOS Cleaning Stick once a day.
  • Once your IQOS Holder/IQOS 3 MULTI device has been turned OFF and cooled down for at least 30 seconds, slide the cap upward and remove completely.
  • Slide open your IQOS Cleaning Tool and fully inset into your IQOS Holder, rotate gently.
  • Clean your IQOS Cap with the IQOS Cleaning Sticks
  • Not to be cleaned under water
  • Additional Information:

  • Safety precaution: make sure your IQOS Holder has been switched OFF before cleaning.
  • Avoid contact of any IQOS cleaning accessories (IQOS Cleaning Tool, IQOS Cleaning Sticks) with the hot blade, or eyes and skin.
  • Dispose of them as normal household waste.
  • Never use cleaning agents, solvents, chemicals, volatiles, compressed air or any liquids to clean the Holder, Cap or IQOS Cleaning Tool.
  • To ensure optimal taste, we recommend cleaning the IQOS Holder’s heating blade, the surrounding area, and cap once a day using the IQOS Cleaning Tool and IQOS Cleaning Sticks.

    Only use IQOS original cleaning products and tools to clean your IQOS.

    Yes, you can use the IQOS Cleaning Sticks for the finishing touch or for some remaining minor tobacco residue in IQOS Holder or Cap.

  • However, never use cleaning agents, solvents, chemical, volatiles, compressed air or any liquids to clean the Holder, Cap or the Cleaning Tool.
  • Unsure? Contact us.

    Our dedicated UK based Customer Care team is here 7 days a week for you.
    Monday to Friday 8am to 10pm
    Saturday and Sunday 10am to 6pm
    Our Online support pages are available 24/7. You can find them here.

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    Smoke-free products are not risk-free. They contain nicotine, which is addictive. Smoke-free products are intended for adult use only. For more risk information, click here.

    Please enter your date of birth to confirm you are an adult user of nicotine or tobacco products.

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    Sorry!
    This website is intended only for users of nicotine or tobacco products who are over 18.

    This website is restricted to adults in the United Kingdom who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk-free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page for further risk information.