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Our most popular FAQs

FAQ's

Cleaning

What is the best way to clean/sanitise my IQOS?
Wipe the outside of the Charger, the Holder and the associated accessories with a wipe containing 62-71% ethanol. Dispose of used wipe. Next, thoroughly clean the blade, the inside area of the holder surrounding the blade and the whole extractor with the dedicated IQOS cleaning sticks. Dispose of the used sticks in the bin with the wipes.
How do I use the IQOS Cleaning Tool?

You can easily clean your IQOS Holder in two simple steps:
IQOS Holder:

  • Insert - once your IQOS Holder has been switched off for 30 seconds, remove the cap. Slide open your IQOS Cleaning Tool and fully insert into your holder.
  • Twist & Tap - gently twist the IQOS Cleaning Tool in the Holder several times for a deep clean.
  • Clean - use the IQOS Cleaning Sticks to gently clean your IQOS as a finishing touch. Do not clean the blade with the sticks and be careful cleaning the base of the blade.
  • IQOS Cap: Clean your IQOS cap with the IQOS Cleaning Sticks.

    Additional Information:

  • Safety precaution: make sure your IQOS Holder has been switched OFF before cleaning.
  • Avoid contact of any IQOS cleaning accessories (IQOS Cleaning Tool, IQOS Cleaning Sticks) with the hot blade, or eyes and skin.
  • Dispose of them as normal household waste.
  • Never use cleaning agents, solvents, chemicals, volatiles, compressed air or any liquids to clean the Holder, Cap or IQOS Cleaning Tool.
  • How do I clean IQOS 3/IQOS 3 Multi?

  • To ensure optimal taste, we recommend cleaning the heating blade and the surrounding area using the IQOS Cleaning Tool and IQOS Cleaning Stick once a day.
  • Once your IQOS Holder/IQOS 3 MULTI device has been turned OFF and cooled down for at least 30 seconds, slide the cap upward and remove completely.
  • Slide open your IQOS Cleaning Tool and fully inset into your IQOS Holder, rotate gently.
  • Clean your IQOS Cap with the IQOS Cleaning Sticks
  • Not to be cleaned under water
  • Additional Information:

  • Safety precaution: make sure your IQOS Holder has been switched OFF before cleaning.
  • Avoid contact of any IQOS cleaning accessories (IQOS Cleaning Tool, IQOS Cleaning Sticks) with the hot blade, or eyes and skin.
  • Dispose of them as normal household waste.
  • Never use cleaning agents, solvents, chemicals, volatiles, compressed air or any liquids to clean the Holder, Cap or IQOS Cleaning Tool.
  • How often should I clean my IQOS device?
    To ensure optimal taste, we recommend cleaning the IQOS Holder’s heating blade, the surrounding area, and cap once a day using the IQOS Cleaning Tool and IQOS Cleaning Sticks.

    Only use IQOS original cleaning products and tools to clean your IQOS.
    Can IQOS Cleaning Sticks be used to clean the device?

    Yes, you can use the IQOS Cleaning Sticks for the finishing touch or for some remaining minor tobacco residue in IQOS Holder or Cap.

  • However, never use cleaning agents, solvents, chemical, volatiles, compressed air or any liquids to clean the Holder, Cap or the Cleaning Tool.
  • Unsure? Contact us.

    Our dedicated UK based Customer Care team is here 7 days a week for you.
    Monday to Friday 8am to 10pm
    Saturday and Sunday 10am to 6pm
    Our Online support pages are available 24/7. You can find them here.

    THESE PRODUCTS ARE NOT RISK-FREE AND ARE ADDICTIVE. FOR ADULT USE ONLY.
    This website contains tobacco product information and is restricted to smokers over the age of 18.
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