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FAQ's

IQOS Try Before You Buy

What is the IQOS Try Before You Buy programme?

The 14 Day Home Trial is your opportunity to try out our technology in the comfort of your own home. You have 2 full weeks to make your decision, with expert guidance including virtual coaching, online tutorials and support material. It ultimately gives you the confidence to choose - you can try IQOS and ask for advice before making an informed decision at the end of the trial.

How does the IQOS Try Before You Buy programme work?

  • Simply visit this website: https://uk.iqos.com/try-iqos
  • Choose your device; an IQOS 3 or an IQOS 2.4 Plus (different colour options available)
  • Enter your personal information (you can enter your referral code)
  • We will verify your age, in order to do this we will need your home address and date of birth
  • Enter your payment details (you will be charged an up-front cost of £10, this is the cost of four packs of HEETS which are non-refundable)
  • Receive your device within 1-2 working days at your chosen shipping address
  • Once your 14 days are up, you can buy your device and keep it; or return it for free. Easy!

What is the IQOS referral code?

If your friend is a current registered IQOS user and has shared their referral code with you then you can simply insert it on the The Try Before You Buy programme page. If you choose to keep the device at the end of the trial you will get £20 off and the code owner will get a £20 Amazon voucher.

You can find your own referral code to share with others on your IQOS account or via email if you are opted in to communications.

When should I expect to receive my IQOS device?

We will send your 14 Day Try Before You Buy Trial kit to you within 1-2 working days.

After I complete my order, what's next?

Your personal IQOS expert will be in touch with you to help set up your account, answer any queries you may have and share tips and tricks about the device. Our IQOS experts are available Monday – Friday, 9:00-19:00.

*Excluding Bank Holidays.

What if I want to keep my IQOS device at the end of the 14 days?

If you want to keep your device that’s great news! We will automatically take the payment for the cost of the device chosen (£44 for IQOS 2.4 Plus and £74 for IQOS 3 DUO) from your account. You will receive a notification with the date in which the payment will be taken, it is typically 17 days from the date of your order.

How do I return the IQOS device if it's not for me?

If your IQOS device isn’t right for you that’s completely fine! Reach out to tryiqos.uk@pmi.com and one of our IQOS experts will be in touch with you to help process your return. HEETS are not refundable – this applies even if you wish to return your IQOS device at the end of your trial.

How quickly do I need to return the device?

The device must be returned no later than 30 days from when the order was placed. If we receive it later than this you are not entitled to a refund.

If we receive your device within 14 days of when the order was placed we will cancel your subscription and the cost of the device will not leave your account.

If we receive your device 15 – 30 days after the order was placed the cost of the device will be refunded within 7 - 10 days.

My IQOS device is not working as expected.

In the unlikely event of device issues, we will contact you and provide replacements if necessary. We will also extend your 14 day trial if needed.

THESE PRODUCTS ARE NOT RISK-FREE AND ARE ADDICTIVE. FOR ADULT USE ONLY.
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