When should I expect to receive my IQOS device?
If you have placed your order before 6.30pm, you will receive your order the next day. For orders placed after 6:30pm, you will receive the delivery on the second day after your order was placed.
DPD haven't delivered my item as I requested. What should I do?
Please contact your IQOS expert or our Customer Care team as soon as possible so we can resolve the issue. Our Customer Care team is available seven days a week on phone, live chat and email.
- Phone: 0800 432 0000 (option 1)
- Live Chat: IQOS.com
- Email: firstname.lastname@example.org