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Our most popular FAQs

FAQ's

Trial delivery

When should I expect to receive my IQOS device?
If you have placed your order before 6.30pm, you will receive your order the next day. For orders placed after 6:30pm, you will receive the delivery on the second day after your order was placed.
DPD haven't delivered my item as I requested. What should I do?
Please contact your IQOS expert or our Customer Care team as soon as possible so we can resolve the issue. Our Customer Care team is available seven days a week on phone, live chat and email.
  • Phone: 0800 432 0000 (option 1)
  • Live Chat: IQOS.com
  • Email: tryiqos.uk@pmi.com

Unsure? Contact us.

Our dedicated UK based Customer Care team is here 7 days a week for you.
Monday to Friday 8am to 10pm
Saturday and Sunday 10am to 6pm

THESE PRODUCTS ARE NOT RISK-FREE AND ARE ADDICTIVE. FOR ADULT USE ONLY.
This website contains tobacco product information and is restricted to smokers over the age of 18.
Are you over 18 and a smoker?
SORRY,
the laws of your country do not allow you to enter the site.