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    New IQOS ILUMA i

    Pause your moment for the moment. Curious? Shop IQOS ILUMA devices
    • What is IQOS?New to IQOS? Learn about the device and Heated Tobacco
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    Try IQOS ILUMA for 14 days with no commitment in the comfort of your home.

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Contact IQOS Support

Can't find what you are looking for or are having issues with any of our products?​
IQOS Customer Support is here for all your questions​

Need Assistance

Our dedicated Customer Care Team is here 7 days a week for you
Monday to Friday 8 am to 10 pm
Saturday and Sunday 10 am to 6 pm

Man holding IQOS ILUMA PRIME Pocket Charger using a laptop

Man holding IQOS ILUMA PRIME Pocket Charger using a laptop

Troubleshooting

Run a quick online diagnostic for your IQOS device. Find solutions and resolve issues easily.​

Start Here

Woman holding IQOS ORIGINALS DUO Pocket Charger using a laptop

Woman holding IQOS ORIGINALS DUO Pocket Charger using a laptop

Find the answer to the most common questions​

See the most frequently asked questions we receive from our consumers and find the answer you are looking for your device, IQOS services and support​.

FAQs

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Man holding IQOS ILUMA ONE device using a laptop

24/7 Live chat support

Get 24/7 real-time help from our digital assistant "Carey" or get connected to IQOS Expert.

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Get in Touch

There are several ways you can reach us.

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Our dedicated customer care team is here 7 days a week for you.

Monday to Friday 8 am to 10 pm
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Send us an email and we will get back to you in 24 hours

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Man holding IQOS ILUMA PRIME Pocket Charger

Man holding IQOS ILUMA PRIME Pocket Charger

Unlock Exclusive Benefits:

By registering your device with us, you gain access to:

  • Accidental Damage Coverage
  • Rapid Replacement Service*
  • International Assistance
  • Personalised Support

Don't miss out! Register now with IQOS and enjoy these perks instantly.

Register now

*(Next day in Mainland GB if done by 8pm)

These products are not risk-free and provide nicotine, which is addictive. Only for use by adults.

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