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Travelling Abroad with IQOS

Wherever you go, your IQOS goes with you. Here are some things to keep in mind when travelling abroad.

IQOS European Warranty Programme

An EU warranty programme is provided to IQOS customers travelling within the EU and Switzerland. The warranty will assist you with faults and damage to your IQOS during normal use and includes replacement of a defective or faulty device.

If you need support while abroad, contact IQOS EU Customer Care using the free phone number: 00800 237 23888.

This warranty is effective over a 12-month period and is applicable in the following selected countries:
Bulgaria, Croatia, Czech Republic, Denmark, France, Germany, Greece, Greek Cyprus, Italy, Latvia, Lithuania, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Switzerland, UK.*

Ensure your AC Power Adaptor is suitable

Before leaving for your travels, ensure that your AC power adaptor is suitable for the voltage of the country where you are staying.

Stock up on HEETS

Avoid running out of HEETS by stocking up before you travel. Why not visit the online IQOS store or use the online store finder to discover where HEETS are sold?


Give your device an extra layer of protection while you’re travelling with an IQOS leather pouch or other protective accessory.

Avoid extreme temperatures and water

Extreme temperatures and water can damage your IQOS, so be careful not to let your device get wet or overheat when you’re out and about.

A second device

Consider taking a back-up device with you so that you’re always prepared throughout your travels.

IQOS cleaning

Continue cleaning your device regularly to keep it in top condition, so remember to pack your IQOS Cleaner before you depart. You can also visit any of our official stores for free IQOS cleaning services.

For more tips and advice, check out the rest of our IQOS articles.

*This service is offered within the duration of your IQOS warranty, which is 12 months from the date of purchase. In order to use this service your device must be registered on your IQOS account. See terms and conditions.
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