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Blog / We're open for business, but not quite as usual

We're open for business, but not quite as usual

We know it's been tough these past weeks, but with things slowly returning to normal, we're delighted to be able to welcome you into our stores again. Safety is our number one priority, so we've had to make a few minor changes.



Limit of two customers in store at a time, except in our Boxpark store which is smaller and will only accommodate one at a time safely.

2 metre distancing measures will be in place in all stores, with clear floor markings.




Alcohol-based hand sanitizer and gloves will be available for customers and staff at all times.

Stores will be regularly deep cleaned.


Our services

✔ Device, accessories and HEETS purchases
✔ Device tutorials
✔ Device diagnostics
✔ Device cleaning service
✔ 14 day trial for £10
✔ Cash payments

❌ Commmunity spaces
❌ Refreshments

Store opening hours

All stores are open from 15th June, unless stated otherwise.

We’ve temporarily implemented reduced store opening hours as shown below:

Bristol

Cribbs Causeway:   Mon–Sat 10:30am-7pm, Sun 11am-5pm

London

Boxpark:   Permanently Closed

Brent Cross:    Mon–Fri 10am-8pm, Sat 9am-8pm, Sun 12pm-6pm

Soho:   Mon-Sat 10am-7pm, Sun 12pm-5pm

Westfield:   Mon-Sun 12pm-6pm

Canary Wharf:   Mon–Sat 10am-6:30pm, Sun 12pm-6pm

Kensington*:    Mon-Sun 11am-5pm

*Please note our High Street Kensington store has now moved to 133 Kensington High Street, London, W8 6SU.

Manchester

St Ann’s Square:    Mon–Sat 10am-5:30pm, Sun 11am-5pm

We look forward to seeing you in store soon.

THESE PRODUCTS ARE NOT RISK-FREE AND ARE ADDICTIVE. FOR ADULT USE ONLY.
This website contains tobacco product information and is restricted to smokers over the age of 18.
Are you over 18 and a smoker?
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