We're open for business, but not quite as usual

By Sarah Sharkey

We know it's been tough these past weeks, but with things slowly returning to normal, we're delighted to be able to welcome you into our stores again. Safety is our number one priority, so we've had to make a few minor changes.

Limit of two customers in store at a time.

2 metre distancing measures will be in place in all stores, with clear floor markings.

Alcohol-based hand sanitizer and gloves will be available for customers and staff at all times.

Stores will be regularly deep cleaned.

Our services

✔ Device, accessories and HEETS purchases
✔ Device tutorials
✔ Device diagnostics
✔ Device cleaning service
✔ 14 day trial for £10
✔ Cash payments

❌ Commmunity spaces
❌ Refreshments

Store opening hours

All stores are open from 2nd December, unless stated otherwise.


Cribbs Causeway:   Mon–Wed 9:30am-8pm, Thur-Fri 9:30am-9pm, Sat 9am-8pm, Sun 11am-5pm


Boxpark:   Permanently Closed

Brent Cross:    Mon–Fri 10am-8pm, Sat 9am-8pm, Sun 12pm-6pm

Soho:   Mon-Sat 10am-7pm, Sun 12pm-5pm

Westfield:   Permanently Closed

Canary Wharf:   Mon–Wed 10am-6:30pm, Thur 10am-8pm, Fri 10am-6:30pm, Sat 10am-8pm, Sun 12pm-6pm

Kensington*:    Mon-Sat 10am-7pm, Sun 12pm-6pm

*Please note our High Street Kensington store has now moved to 133 Kensington High Street, London, W8 6SU.


St Ann’s Square:    Permanently Closed

We look forward to seeing you in store soon.

Please enter your date of birth to confirm you are an adult user of nicotine or tobacco products.


This website is intended only for users of nicotine or tobacco products who are over 18.

This website is restricted to adults in the United Kingdom who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk-free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page for further risk information.