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Blog / We're Ship-shape and Bristol Fashion

We're Ship-shape and Bristol Fashion

Bristol is one of our favourite cities (and yours too, as it’s known to be one of the best places to live in the UK), so we’re thrilled to now have two IQOS stores here.

What’s great about Bristol? The cool places for brunch (along Stokes Croft/Gloucester Road in particular). The creative arts (home to Bristol Old Vic and Banksy). The colourful outdoors (from street art to the Balloon Fiesta). The fascinating history (from Brunel’s iron masterpieces to Bristol’s long-standing association with the tobacco industry).

In fact, research predicts that Bristol will be the first UK city that could go smoke free by 2024. We’re delighted to lead the way, with our Bristol IQOS shops featuring some exciting IQOS customer care initiatives …

Door-to-door IQOS replacement service

(Got a problem? No problem!)

Accidents happen. Whether you’ve dropped your IQOS or damaged the heating blade inside, we’ve got your back. If you can’t get to either IQOS Bristol store, we’ll whizz over to you instead – within two hours. (For the time being, this service is available for certain postcodes in Bristol but watch this space…)

Our Customer Care team will check the problem with your IQOS device and arrange a rapid replacement if needed. Simply phone our Customer Care team on 0800 432 0000, Monday to Saturday 12:00 - 19:00, Sunday 12:00 – 16:00.

Free in-store IQOS cleaning

(Not sure how to clean your IQOS properly? Leave it to us)

Any state-of-the-art product needs taking good care of and IQOS is no exception. The heating blade inside your heated tobacco device is delicate plus keeping your IQOS clean equals a more enjoyable experience.

Start your week fresh with IQOS cleaning Mondays. Come and join us in one of our IQOS stores for refreshments whilst we give your IQOS device a deep clean. There’s enough refreshments to go around so why not bring a smoker friend and introduce them to IQOS.

Free coffee

(Got an IQOS question brewing? Call in for an espresso)

Whether you want to have an IQOS free demo, ask about our 14-day no obligation home trial or check out the HEETS UK price and IQOS UK price, call in to either Bristol IQOS shop. The coffee is on us.

2-hour HEETS delivery service

Just in case you can’t find HEETS in your part of Bristol (try checking our online store locator or your local Sainsbury’s), we’ll deliver to your door if you are in a Bristol post code. Call our Customer Care team on 0800 432 0000 to order - our new speedy service runs Monday-Friday, 12:00-19:00.

Can’t wait to meet you

Both our new stores display the full range of IQOS devices – but if looking for a vape shop in Bristol, we also stock IQOS MESH: Our precision vaping device.

There’s no need to Google ‘where’s heated tobacco near me’ – here’s where you’ll find us, ship-shape and ready to help:

Our new Bristol IQOS shops are at:

IQOS Boutique Cribbs Causeway, Unit UR141, The Mall at Cribbs Causeway, Bristol, BS10 7UH

09.30 - 20.00 Mon - Fri, 09.00 - 20.00 Sat, 11.00 - 17.00 Sun.

IQOS Boutique Cabot Circus, Unit SU52, Cabot Circus, Bristol, BS1 3BX

10.00 - 20.00 Mon –Sat, 11.00 - 17.00 Sun.

IQOS Boutique, 80/80A Queens Road, Bristol BS8 1QU

10.00 - 18.00 Mon - Sat, 11:00 - 17:00 Sun

IQOS Broadmead, Kiosk 3/3A, Cabot Circus, Glasshouse Walk, Bristol BS13BX

10.00 - 19.00 Mon - Sat, 11:00 - 17:00 Sun

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This website is intended only for users of nicotine or tobacco products who are over 18.

This website is restricted to adults in the United Kingdom who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk-free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page for further risk information.