Benefiting from IQOS Online Registration is simple! All you need to do to benefit from our comprehensive Warranty Program is register your IQOS device on the IQOS website. To register your device online, you need to login to your IQOS account or create a new account if you do not already have one. If you need any help with the IQOS warranty registration you can call us on 0800 432 0000 or chat with one of our customer support experts.
Going through the IQOS online registration process comes with several benefits:
- You don’t need to worry about keeping track of receipts or confirmation emails after you register your device. Registering your IQOS to your online account represents a proof of ownership and it will help the IQOS team quickly issue a replacement if your device is faulty.
- You will benefit from the IQOS Accidental Damage Coverage. If you accidentally break your device and the damage done is a result of a user error, we will replace the device at no charge the first time it happens.
You’ll be covered when travelling to one of the 39 countries* included in our international Assistance Program. If you require assistance with your IQOS device while travelling abroad you can call us 24-hours a day on the international toll-free number: 00800 2559 2559. In the unlikely event where connection limitations apply with some mobile operators, you can reach us on +41 21 547 88 88**. You’ll be able to get the help you need in either English or the language of the country where you registered your device.
All Heat-not-Burn Products offered by IQOS come with the 12-month warranty included in the IQOS Warranty Program. This program will help you get convenient replacements both in your country of residence and while traveling abroad should you experience any issues with your IQOS device.
If you have any questions about our products or services make sure to visit our FAQs page, or reach out to us on 0800 432 0000.
*Armenia, Bulgaria, Canada, Colombia, Croatia, Curacao, Cyprus, Czech Republic, Denmark, Dominican Republic, France, Germany, Greece, Guatemala, Israel, Italy, Japan, Kazakhstan, South Korea, Latvia, Lithuania, Moldova, Netherlands, New Zealand, Palestine, Poland, Portugal, Reunion, Romania, Russia, Serbia, Slovakia, Slovenia, South Africa, Spain, Switzerland, Turkish Cyprus, Ukraine, United Kingdom.
**Certain charges may apply, please consult your operator for details.