How to Use IQOS Your Go-To IQOS Usage Guide

As an adult smoker choosing to switch from cigarettes to IQOS, it’s understandable that you’ll have questions around using this new device. If you’ve just bought a new IQOS and are wondering what to do next - read on. This guide offers a complete overview of everything there is to know about IQOS that new users should be aware of.

Register Your IQOS

One of the first things you should do after purchasing your IQOS is register it online. Devices bought online will automatically be registered, while those purchased offline in an IQOS store, supermarket or local store won’t be - so you’ll have to register your IQOS if the latter applies.

Registering your device can be beneficial in a number of ways - one of which being that it makes the device eligible for IQOS Warranty. This warranty lasts for 12 months or for a certain number of Holder charges, whichever comes first. The number of Holder charges covered by the warranty will depend on the IQOS generation you’re using. Under the warranty, you’ll be covered for a replacement device for accidental damage, and international assistance. Learn more, including how to activate the warranty, through our IQOS Warranty Duration and Validity FAQs.

Join the IQOS CLUB

The next step in this IQOS guide is signing up for IQOS CLUB, our loyalty programme. When joining the programme, you’ll get rewarded for choosing IQOS. Benefit from exclusive prize draws, seasonal vouchers and other perks. You’ll also get money off if you spend over a certain amount at IQOS, or refer other adult smokers you know who would otherwise continue to smoke. You can learn more about IQOS CLUB and how to sign up by following the link.

Learn How to Use IQOS

Learning how to use IQOS is a vital step in getting started. Exactly how you use your IQOS will vary depending on the device you have. Our IQOS ILUMA series, for example, comprises three devices. While the basic steps for how to use IQOS ILUMA are the same across the range, each device will have its own specific operational and charging details. Explore the IQOS new user guides for each of these ILUMA devices below.

About IQOS ILUMA

How to Use IQOS ILUMA

How to use
IQOS ILUMA

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How to use IQOS ILUMA
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These instructions will cover how to use IQOS ILUMA devices. First, you’ll have to turn your IQOS ILUMA on. To do this, press the button at the top of your Pocket Charger for four seconds. Then, check the status lights on your IQOS ILUMA Holder to see how many experiences you have:

  • Two lights mean it’s fully charged. 
  • One light means it’s ready for use. 
  • No light means the Holder needs to be charged in the Pocket Charger. 

To start an experience, insert a compatible TEREA heated tobacco stick (explored below) into the Holder – just make sure that the TEREA is inserted the correct way up. After this, you’ll feel a vibration when the Holder starts pre-heating. This can happen automatically if the Autostart function is switched on, or manually when you press the start button on the Holder. A second vibration will soon follow to indicate that your device is ready to use. The Holder will then vibrate a third time once your experience is nearly over (i.e., you have two more puffs or 30 seconds left).

The ILUMA device by IQOS heats tobacco instead of burning it, as is also the case with ILUMA PRIME and ILUMA ONE. The IQOS ILUMA Smartcore Induction Technology heats tobacco instead of burning it to deliver the taste of real tobacco. IQOS ILUMA does not produce smoke. This means that there’s no such thing as IQOS smoke.

What is IQOS ILUMA used with? IQOS ILUMA should only be used with TEREA tobacco sticks - as is the case for ILUMA ONE and ILUMA PRIME, too. TEREA tobacco sticks use an innovative stainless-steel element to heat tobacco from within without burning it. The sticks feature a fully sealed design for easy insertion and extraction. When an experience is finished, remove the TEREA tobacco stick and wait for it to cool completely. Once it has cooled, dispose of the stick responsibly in general waste. Find out more on how to use TEREA in IQOS ILUMA devices.

Learn About IQOS ILUMA Charging

A big part of learning how to use IQOS ILUMA is understanding how to charge it correctly. Before using your IQOS ILUMA for the first time, you will need to charge it. 

How to charge IQOS ILUMA’s Holder: To prepare your device for charging, remove the TEREA stick and insert the Holder in the Pocket Charger. When your Holder sits in the Pocket Charger, two round lights will indicate the status of the Holder. When the round lights pulse white, the Holder is charging. One or two solid round lights indicates how many experiences you have readily available.

How to charge IQOS ILUMA’s Pocket Charger: Tap the button on your IQOS ILUMA Pocket Charger to check your battery level. The strip lights will indicate how much charge is left:

  • Four solid white strip lights: your device is fully charged.
  • Three solid white strip lights: your device is 50% - 75% charged.
  • Two solid white strip lights: your device is 25% - 50% charged.
  • One solid white strip light: your device has under 25% charge. 

Charge the Pocket Charger with your power adaptor. When the status bar lights up completely, your device is fully charged and can be used for up to 20 experiences. It can take approximately 135 minutes to fully charge your IQOS ILUMA Pocket Charger.

Advanced Features of the IQOS ILUMA

When learning about IQOS ILUMA and how to use this device, it’s also useful to familiarise yourself with its advanced features - including the following. 

Autostart: The IQOS ILUMA Holder starts preheating automatically after you insert a TEREA stick. This feature is available by default for IQOS ILUMA PRIME as well as IQOS ILUMA models. 

Lift up: Lift up the Holder when you are using it to show how many uses are left. It will display either one light for one use or two lights for two uses. 

Double tap: If you double tap your Holder during use, it will vibrate to indicate how much of the experience is left.

  • Three vibrations: 75-50% charge remaining.
  • Two vibrations: 50-25% charge remaining.
  • One vibration: < 25% charge remaining.

About IQOS ILUMA PRIME

How to Use IQOS ILUMA PRIME

How to use
IQOS ILUMA PRIME

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How to use IQOS ILUMA PRIME
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First, you need to turn on your device. If you’re wondering how to turn on IQOS ILUMA PRIME, follow these steps:

1. Press the button at the top of your Pocket Charger for four seconds to turn the device ON/OFF.

2. Check the status lights on your IQOS ILUMA PRIME Holder to see how many experiences you have.

    - Two lights mean the device is fully charged and ready for two uses.

    - One light means the device is ready for one use.

    - No lights mean the Holder needs to be charged in the Pocket Charger.

When it comes to your IQOS ILUMA PRIME first use, gently insert your TEREA stick into the Holder. Once inserted, the Autostart will activate. If the Autostart is disabled, you can press the button on the Holder to start the experience.

  • One vibration and slowly pulsing lights means it’s heating up.
  • Two vibrations and light(s) ON means it is ready for use.

Learn About IQOS ILUMA PRIME Charging

As with IQOS ILUMA, there are two main components of IQOS ILUMA PRIME you’ll need to charge - these being the Holder and the Pocket Charger.

How to charge IQOS ILUMA PRIME’s Holder: Place your Holder into the Pocket Charger, making sure to remove any TEREA sticks from the Holder before doing so. Two round lights will show on the Pocket Charger to indicate the charge status of the Holder. When these lights pulse white, the Holder is being charged. When the lights turn solid white, this signals how many experiences the Holder has available. 

How to charge IQOS ILUMA PRIME’s Pocket Charger: Tap the button on your IQOS ILUMA PRIME Pocket Charger to check your battery level. If the bottom of the light strip flashes yellow three times, this means the battery is low on charge.

If this is the case, charge the Pocket Charger with the official IQOS power adaptor. Please note that the Pocket Charger can take up to 20 minutes to display a light pattern if it was deeply discharged. When the status bar fully lights up, your device is fully charged and can be used for up to 20 experiences. A full charge takes approximately 135 minutes.

About IQOS ILUMA ONE

How to Use IQOS ILUMA ONE

How to use
IQOS ILUMA ONE

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How to use IQOS ILUMA ONE
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Learn how to use IQOS ILUMA ONE devices by following these instructions.

You will need to fully charge your IQOS ILUMA one before using it for the first time. After you’ve charged the device fully, follow the steps below.

1. Slide the cap and insert a TEREA stick up to the wavy printed line on the filter.

2. To turn on IQOS ILUMA ONE, press the button for at least one second.

3. The device will vibrate and the lights will flash to notify you that pre-heating has started.

4. When the device vibrates and lights up a second time, it means the experience has begun.

5. When you feel a third vibration and the device starts flashing white light, it means the experience is about to end - with about 30 seconds or 2 puffs left.

6. Once your experience is over, remove the stick and wait for it to cool completely before responsibly disposing in your general waste bin.

7. Slide the cap of your IQOS ILUMA ONE closed.

Learn About IQOS ILUMA ONE Charging

To check the battery level of your IQOS ILUMA ONE, press the button located on the device. Depending on how many lights will turn on, you will be able to know the charge of your device. If the bottom of the light strip flashes yellow, the battery is low. 

  • 1 light on: charge level at 25%.
  • 2 lights on: 50% charge level.
  • 3 lights on: 75% charge level.
  • 4 lights on: 100% charge level.

Charge the IQOS ILUMA ONE with the power adaptor that comes with the device. For a full charge, plug the device in for at least 75 minutes. When fully charged, all lights will stay solid white and then turn off.

Selecting Your Heated Tobacco Sticks

The type of tobacco sticks you use with your IQOS will depend on the generation you’re using. Devices in the IQOS ILUMA series use TEREA tobacco sticks, whereas older generations - such as IQOS ORIGINALS - use HEETS tobacco sticks instead. Our guide on the difference between HEETS and TEREA offers further insight into how these two types of tobacco sticks compare to one another. You can also find out more about each type of stick through our respective HEETS FAQs and TEREA FAQs.

TEREA and HEETS Price Details

It’s useful to know how much they cost. TEREA and HEETS UK prices are as follows:

  • RRP HEETS price - currently £6 per pack, £60 for a 10-pack bundle.
  • RRP TEREA price – currently £6 per pack, £60 for a 10-pack bundle.   

Find out more about HEETS price points by following the link.

Discover TEREA Variants

There’s a range of different TEREA variants to choose from for adult IQOS ILUMA users, catering to different preferences. Explore the full variety of TEREA variants below.

  • TEREA Russet
  • TEREA Sienna
  • TEREA Teak
  • TEREA Amber
  • TEREA Yellow
  • TEREA Blue
  • TEREA Green
  • TEREA Turquoise
  • TEREA Mauve Wave

Each variant comes with its own balance of intensity, body and aroma. Visit our Discover TEREA page for a more in-depth look into each variant.

Buy TEREA online: You can buy TEREA tobacco sticks online by following the link, with different packages available. While the recommended retail price for one pack of TEREA is £6, you can buy 10 packs of the same variant online for £60, or 10 packs of different variants for the same price in our TEREA mixed bundle option.

Buy TEREA In-Store

We have IQOS stores in various locations, where you can get support as well as try and buy IQOS products. We have stores in Grantham and Hull, as well as an IQOS Kensington.

IQOS Kensington

888 Vapour Hull

888 Vapour Grantham

Find the store nearest to you with our IQOS store locator.

Discover IQOS Accessories

You can also customise your IQOS experience with a range of accessories. If you’re using IQOS ILUMA, why not explore our IQOS ILUMA accessories page? Here you can find device covers, holder rings, and more for devices in the ILUMA series, all in a range of different colours and patterns. 

Get Support

There are lots of different ways you can get support on IQOS, with IQOS user guides on a variety of different issues. Below are some of the common areas you may need support with, and IQOS guides to help you.

Support with: Troubleshooting
IQOS guide: Device Diagnostics - Troubleshooting

Support with: Charging IQOS
IQOS guide: Issues Charging an IQOS Device or Pocket Charger

Support with: Battery life
IQOS guide: Ways to Extend Your IQOS Battery Life

If you need support with something else, our IQOS support page can help you find it. Visit the page and select the device you need support on, after which you’ll be provided with a selection of IQOS user guides and additional support options.

Refer a Friend to IQOS

If you have adult smoker friends who would otherwise continue to smoke, referring them to IQOS gets you both rewarded. When you refer IQOS to a friend* they can get more than 30% off of their first IQOS kit.** By making the referral, you’ll also get rewarded £20 to spend on IQOS.com.

* Only refer IQOS to adult smokers who would otherwise continue to smoke.

** Not available on Iluma Prime and only applicable to first Starter Kit Purchase.

IQOS Promo Codes

IQOS promo codes are redeemed at checkout. Please note that you are not able to apply a promo code after making a purchase. Our FAQs section on promo codes offers further insight into this topic, including more details on how to redeem the code, how to remove a code from your account, whether you can combine multiple codes, and more. 

Join the IQOS Community and Share Your Story

The majority of smokers who switch to IQOS completely quit cigarettes.* You can join our community to share your IQOS journey, or read IQOS stories from other adult users.

* PMI Financials or estimates, IQOS user panels and PMI Market Research.

Smoke-free products are not risk-free and provide nicotine, which is addictive. The best decision any adult smoker can make is to quit tobacco and nicotine use altogether. Smoke-free products are not alternatives to quitting and are not designed as cessation aids.  

This article is for general information and educational purposes. Some of the information in this article is based on external, third-party sources and we make no representations or warranties of any kind regarding the accuracy, validity or completeness of such information.

Heated Tobacco

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